Practice Manager of Operations

Practice Manager of Operations –
Forward Dental - Muskego (Heartland Dental)

Join our team at Forward Dental - Muskego, a valued practice partner. As Practice Manager of Operations you will support the clinical and business needs of our dental office, fostering teamwork, learning and patient‑centered care.

• Prioritize and complete all PMO training to build technical, commitment and leadership skills.
• Develop and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality).
• Ensure the goals and priorities of doctors and teams are achieved through servant leadership.
• Complete Bell Leadership Training every 18‑24 months.
• Support the Doctor‑Led, Hygiene‑Driven, Operations focus philosophy through synergy meetings monthly, team meetings weekly, and strong morning huddles.
• Focus and prioritize team efforts to support doctors achieving their Top 10 Professional goals.
• Create alignment with doctors through daily one‑on‑ones, morning huddles and weekly touchpoints discussing needed communication, connection and support.
• Serve as a business partner for doctors, collaborating on quarterly and annual financial goals.
• Assist doctors in prioritizing, planning and blocking schedule for CE through Doctor Education and Leadership programs.
• Understand benefits and metrics of DMP and help doctors monitor progress.
• Identify and support future team growth by selecting candidates (BA, DA, Hygienists) that match 80 % for the position and practice.
• Partner with doctors to identify needed skills for open positions and build a proper selection team.
• Onboard new team members in partnership with recruiting and support office.
• Support team training planning through Core Essentials and beyond for growth.

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO.
• Continuing education to help you develop your full potential and become a true business partner to our supported doctors.
• Access to an expansive network of mentors and networking opportunities.
• Top‑quality technology to assist in daily responsibilities and enhance patient care.

Our 9‑person team thrives on collaboration, communication and community, serving the local patients with dedication.

• Associate’s or Bachelor's degree or 3–5 years of leadership experience in a professional office, hospitality, retail, banking, medical, etc.
• Experience working in a fast‑paced, customer‑centric environment.
• Ability to analyze processes, identify problems and trends, and develop effective solutions and strategies.
• Excellent communication, leadership, coaching and conflict‑resolution skills.
• Trustworthy; maintain patient confidentiality and uphold team ethics.

• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Proficiency with Dentrix or other dental software.

• Ability to perform essential duties satisfactorily with or without reasonable accommodation.
• Prolonged periods sitting at a desk and working on a computer.
• Must lift up to 15 pounds at times.
• Availability to attend virtual training sessions (and in‑person sessions when permitted) throughout the year, with some travel required.
• Tuberculosis (TB) test required for all new hires in dental office positions, as per standard industry requirement (not applicable in FL & TN).

Heartland Dental, the largest and fastest‑growing Dental Support Organization, serves more than 2,800 doctors in 39 states and 1,700 offices. We are committed to supporting dentists and their teams with quality dental care, career advancement and value creation.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.

Seniority Level: Not Applicable.

Employment Type:

Full‑time. Job Function:
Management and Manufacturing. Industries:
Wellness and Fitness Services, Hospitals and Health Care.