Student Service Coordinator

Student Service Coordinator

Grand Valley State University

This position will provide inclusive and intentional academic support and guidance for adult, transfer and first‑time‑in‑college (FTIAC) learners from the Muskegon area. This role will help support recruitment and retention initiatives in a variety of degree programs.

Salary & Benefits: Minimum starting salary of $45,000, commensurate with experience. Comprehensive benefits package including medical, vision, dental, life insurance, generous employer retirement contributions, wellness resources and tuition waiver effective on date of hire.

• Meet individually with prospective and current students supporting recruitment efforts.
• Provide support in initiatives related to student success.
• Clarify GVSU policies, refer students to campus resources and department leadership as appropriate.
• Assist students in identifying educational opportunities aligned with personal and professional goals. These can be certificates, degree programs or professional development opportunities.
• Monitor and evaluate individual student academic progress (including outreach to unregistered students).
• Identify and implement outreach for students experiencing academic difficulties and provide timely intervention strategies.
• Develop and promote communication and resources that benefit academic success, including a newsletter.
• Collaborate with leadership to develop opportunities for students to connect inside classes and outside the classroom for educational and professional engagement. This may include collaboration with alumni, career services, faculty etc.
• Support recruitment efforts.
• Classroom visits and presentations as necessary.
• Support admissions recruiter as backup at events.
• Perform other duties as required/assigned by leadership.

• Bachelor’s degree and two (2) years of relevant experience in higher education, career advising, program planning, public administration, or human services related fields.
• Outstanding interpersonal, communication, and organizational skills.
• Understanding of and preference for collaborative approaches to planning and problem‑solving.
• Demonstrated innovative and independent decision making.
• Demonstrated ability to work with diverse populations.

• Demonstrated experience working in a college setting.
• Familiarity with computer student information systems and web‑based records and registration programs.

Attach your cover letter and resume; applications missing required documents will not be considered. The system will allow you to attach these documents electronically. If you have questions about the position or the posting, please contact Mike Eichberger  you need technical assistance, please contact Human Resources at hro.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e., a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without the need for employer sponsorship) on or before the effective date of appointment.

Final date to receive applications:
Application review begins January 5, 2026 and this posting may be closed at any time at the discretion of the University.

Grand Valley State University is an Antidiscrimination/Equal Opportunity Employer, which includes providing equal opportunity for protected veterans and individuals with disabilities. University policy extends protections to additional identities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. See (Use the "Apply for this Job" box below)..