Patient Service Specialist

22 hours ago Be among the first 25 applicants

Position: Patient Service Specialist

Location: 1712 Holton Rd Suite B, Muskegon, MI 49445

Type of Employment: Full‑time

Schedule: Weekdays

Compensation: $17.00 – $19.00/hour

When patients enter our outpatient physical therapy center we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

• Start Strong:
  Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh:
  Generous PTO to maintain a healthy work‑life balance
• Your Health Matters:
  Comprehensive medical/Rx, health, vision, and dental plan offerings
• Invest in Your Future:
  Company‑matching 401(k) retirement plans as well as life and disability protection

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Maintain regular communication with parties such as attorney offices, insurance companies, translation companies, market operational leaders, and the business development team
• Collect co‑pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

• High School Diploma or GED
• 1 Year of Front Desk Experience
• Health Care Experience

• Insurance Verification Experience

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Health Care Provider
• Industry: Hospitals and Health Care

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