Medical Referral Specialist
Listed on 2025-12-31
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Healthcare
Health Communications, Healthcare Administration
Join to apply for the Medical Referral Specialist role at Hackley Community Care
Job Type: Full-Time / Non-Exempt
Schedule:
Monday - Friday / 8:00 AM - 5:00 PM
Location:
Muskegon, MI
About Hackley Community Care (HCC):
Hackley Community Care is a community health center dedicated to providing medical, dental, behavioral health, and pharmacy services to the residents of Muskegon County and surrounding areas. We are seeking a Referral Specialist to join our expanding team!
The Referral Specialist plays a crucial customer service and patient-focused role. This position involves direct interaction with patients, insurance representatives, outside vendors, physicians, clinicians, and other medical personnel to ensure a seamless referral process. The successful candidate will thrive in a dynamic, professional environment, delivering high-quality healthcare to our members.
Benefits and Perks- No scheduled weekends or evenings
- Medical, Dental, and Vision insurance available after 30 days
- Paid holidays
- Paid time off
- Quarterly bonuses
- Retirement plan
- Life and Disability insurance
- Vendor discounts
- Coordinate patient referrals with specialists and hospitals, completing referral requests and transmitting medical records and correspondence securely via mail, fax, or email.
- Manage approval workflows and follow up with approvers who do not respond within 24 hours.
- Ensure the accurate and detailed completion of patient referrals.
- Notify insurance companies of referrals and tests.
- Provide appropriate patient education regarding the referral process.
- High school diploma or equivalent required
- Strong written and oral communication skills
- Detail-oriented and accurate in work
- Ability to work independently
- Familiarity with various insurance types
- Experience in a medical or dental office is a plus
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