Digital Coach Job Muskegon area,Michigan USA,Management

Position: (USA) Digital Coach
Position Summary

What you'll do… The Digital Coach is an operational and people leader responsible for driving the overall success, efficiency, and customer satisfaction of the store's digital fulfillment operations (Online Pickup & Delivery / Delivery from Store). This role oversees end-to‑end digital operations—including picking, staging, dispensing, and delivery staging—while actively recruiting, developing, and leading a high-performing team of digital associates. As an integral member of the store's salaried management team, the Digital Coach champions Walmart's core values, promotes continuous learning and technology adoption, and ensures strict adherence to quality, safety, and compliance standards.

Key Responsibilities

Talent Acquisition, Development & Team Leadership

Recruit & Staff:
Proactively recruit, interview, hire, and onboard qualified associates…
Train & Mentor:
Oversee structured training programs…
Performance & Supervision:
Assign daily duties…
Culture of Belonging…
Recognition & Retention…

Operational Planning & Execution

Daily Workflow Management…
Goal Setting & Accountability…
Cross‑Functional Collaboration…
Process Improvement…

Customer Experience & Business Acumen

Customer-First Mindset…
EDLP & EDLC Stewardship…
Data-Driven Decision Making…

Ethics, Compliance & Regenerative Operations

Policy Compliance…
Ethics & Integrity…
Regenerative Mission Support…

Core Competency Framework

Respect the Individual Builds High‑Performing Teams…
Impactful Communication…
Empowerment & Advocacy…
Act with Integrity Uncompromising Standards…
Accountability…
Selfless Leadership…
Serve Our Customers and Members…
Strive for Excellence…
Technology Adoption & Change Leadership…

Qualifications & Requirements

Minimum Qualifications

High school diploma, GED, or equivalent experience.
1+ years of supervisory or leadership experience in retail, digital fulfillment, e‑commerce operations, logistics, or related environment (or successful completion of a company leadership development program).
Demonstrated ability to communicate effectively, manage competing priorities, and lead diverse teams.

Preferred Qualifications

Associate’s or Bachelor’s degree in Business, Supply Chain, Logistics, Retail Management, or a related field.
2+ years of management experience in high-volume omni-channel retail or digital order fulfillment.
Strong track record of talent development, associate retention, and key performance indicator (KPI) turnaround.
Proficiency in digital retail inventory systems, handheld terminals, and data analytics tools.

Physical Demands & Working Conditions

Ability to navigate the sales floor, backroom, and dispensing areas continuously throughout an assigned shift.
Ability to occasionally lift, push, and maneuver totes, merchandise, and staging equipment up to 50 lbs.
Flexibility to work varying shifts—including early mornings, evenings, weekends, and holidays—to support digital retail operations and peak customer demand windows.

Benefits

Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company‑paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes.
Live Better U is a Walmart‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are…