Retail Store Manager

Wild Bill's Tobacco is seeking a full-time Retail Store Manager to oversee operations, manage staff, inventory, finances, and provide excellent customer service across one of our retail locations.

• Recruit, interview, select and retain top talent.
• Motivate, coach, develop and train store employees on an ongoing basis.
• Create opportunities for the team to develop product knowledge and become experts.
• Develop team selling skills to meet or exceed sales goals.
• Manage and supervise a team of retail employees, including scheduling and performance management.
• Promote company policies and procedures and ensure all employees comply.
• Guide the team to identify, recommend and implement changes to improve productivity.
• Set clear performance expectations and ensure store teams are trained in sales, customer service, and operations to meet company standards.
• Communicate priorities and sales-driving information effectively so employees can maximize business opportunities.
• Maintain a clean, safe environment by complying with all health and sanitation procedures.
• Ensure the store is properly stocked, manage inventory levels and product ordering.
• Obtain product knowledge about all products and be aware of current launches and promotions.
• Create relationships with customers to suggest products.
• Meet or exceed store sales and operational goals.
• Manage all store operations daily, including inventory, cash handling, staffing, customer service, reconciliation, and bank deposits.
• Assist customers with sales transactions and provide excellent customer service.
• Develop plans and follow up to maximize sales and drive consistent performance results.
• Identify performance opportunities and partner with the District Manager to address issues effectively.
• Stay informed on corporate communications, directives, initiatives, policies, and procedures.
• Implement store programs to increase efficiencies in sales, service, operations, and branding.
• Spend majority of business hours on the sales floor greeting customers, coaching employees, and running the business.
• Monitor and analyze sales and financial data to make strategic business decisions.
• Develop and execute marketing and promotional strategies to increase store traffic and sales.
• Stay up to date with industry trends and competition and recommend improvements to District Management.
• Open and close the store.
• Work over 40 hours a week and be available for nights, weekends, and holidays.
• Perform additional tasks, duties or projects as assigned.

• Written and verbal communication
• Leadership
• Customer service
• Microsoft Office
• Store operations
• Basic math (addition and subtraction)

• At least 21 years or older
• High school diploma or equivalent
• 1–2 years of prior managerial experience
• Flexible to work weekends and holidays as needed
• Flexible to work 12‑hour shifts at times
• Able to stand for long periods of time
• Able to lift up to 50 pounds

• Health, dental, vision, life insurance (effective after 60 days)
• Merchandise discounts
• Development and growth opportunities
• Monthly bonus
• Bi‑annual merit increase
• Recognition program