Retail Team Leader - Part Time

Retail Team Leader - Part Time

Goodwill Industries of West Michigan, Inc.

This hourly position offers family-friendly hours and is closed on major holidays. It promotes a caring and inclusive culture while supporting a great cause.

• Assist store management with the execution of daily operations of a retail store, excluding personnel issues.

• Assist store management with general operations, including acquisition, display, and sale of merchandise with rotation of goods, pricing, and inventory management.
• Perform administrative and clerical duties of store operations, providing sales reports and accurate retail information on a timely basis.
• Oversee all personnel, clients, and volunteers assigned to the retail store.
• Direct and provide training.
• Enforce store procedures and GIWM policies on a day-to-day basis.
• Ensure grounds and building are properly maintained; report need for repairs and recommend replacements as necessary.
• Enhance security and loss prevention.
• Ensure safety compliance for all OSHA/MIOSHA requirements and GIWM safety regulations.
• Perform job functions of a Lead Cashier or Retail Associate as required.

High school diploma or equivalent preferred.

Minimum of one year experience in retail operations required.

• Inside work generally 100%, but may include outside work on occasion.
• Moderate emotional effort; work environment may be hectic with occasional high stress, short deadlines requiring some overtime; weekends and holidays required.
• Available and on call for emergency situations at stores.
• Use of personal vehicle may be required to conduct agency business.
• Some travel required for off‑site meetings and coverage at other stores.

• Demonstrate accuracy with accounting and bookkeeping.
• Handle customer complaints in a courteous and responsible manner.
• Provide positive internal and external customer relations and interact effectively with individuals referred for training.
• Demonstrate ability to think independently in supervisor’s absence.
• Meet production goals.
• Demonstrate quality control and accuracy with sorting and pricing guidelines.
• Apply Kaizen principles: follow 6S Checklist, procedures, signage, and layout.
• Maintain a good driving record, valid insurance, and a valid driver license.
• Maintain a valid powered industrial truck license when required.

Mid-Senior level

Full-time

Sales and Business Development