Muskogee, OK - Service Writer

Overview

Service Clerk – maintain accurate and on-time reports and records relative to service department operations within the dealership. Ensures all work orders are closed on a timely basis and all charges posted properly. Conduct yourself in a manner promoting a positive image of the company.

• Review technician time for the previous workday and edit as needed.
• Post outside labor, outside materials, and mileage charges to work orders.
• Open work orders as directed by the Service Manager/Shop Foreman and maintain control until closed and invoiced.
• Prior to invoicing work orders, review the work order for correct customer or stock number, equipment model, serial number, meter reading, job code type, labor and quotes, parts, miscellaneous codes, outside labor and material charges, and mileage charges.
• Invoice retail and internal work orders in a timely manner.
• Print a Work In Progress (WIP) Report and review it every Monday for any work orders older than two weeks.
• Review warranty work orders and job codes for required and correct warranty information.
• Submit warranty job codes to John Deere, other short lines, or Central Billing (if applicable) within 2 business days of the warranty job code being completed by technician.
• Review the warranty report for any John Deere outstanding claims older than one week. Review any other line outstanding warranty claims older than three weeks.
• Handle service department filing and records. Filing of invoices should be completed on a weekly basis.
• Update customer profiles using equipment, hours or other information from the customer work orders.
• Review all monthly work orders (Tools, Shop Supplies, Service Accessories, and Training) prior to the last business day of the month for correct labor, parts and documentation.
• Assist the corporate staff by providing requested information in a timely manner.
• Complete administrative duties as needed or assigned, including answering phones, copying, scanning, filing, cleaning, and other tasks.

• High school diploma or GED equivalent.
• Ability to use standard computer software applications such as Microsoft Office (Word, Excel, etc.) and internet functions.
• Good human relations and effective oral and written communication skills.
• Basic understanding of financial principles relative to Service Department operations.

• Health, Dental, Vision Insurance (company sponsored, starts first day of month after start).
• Company Paid Life Insurance.
• 401(k) Match.
• Paid Time Off & Holiday Pay (starting day 1 with P&K).

Regularly required to walk, sit, talk and hear; use hands and fingers to operate, handle, or feel objects, tools, or controls; reach with hands and arms. Occasionally required to stoop, kneel, crouch, or crawl. Must occasionally lift and/or move up to 50 pounds.

Entry level

Full-time

Muskogee, OK