Police Department Receptionist

Purpose of the Classification

Responsible for routine repetitive work in the operation of a telephone switchboard, providing direction and/or information to public walk-ins and performing data entry related work as required.

• Operate telephone switchboard to answer, screen, and forward calls and provide information as necessary.
• Perform data entry for misdemeanor complaints of shoplifting cases from retail stores.
• Research and print assorted reports for the public.
• Scan and file chain-of-custody forms for the property/evidence division.
• Assist in fielding public inquiries regarding instructions for releasing property and collect proper identification documents for release of property.
• Assist in the research of property cases to be prepared for disposal.
• Provide non-technical information regarding the work of departments and the location of offices and employees.
• Greet persons entering the information area, determine the nature and purpose of visit, and direct them to specific destinations.
• Perform data entry work.
• Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheets, word processing, database management, and other applications; learn to operate new office technologies as they are developed and implemented.
• Perform other work as necessary or as assigned.
• Report to work on a regular and timely basis.

The Police Department Receptionist reports directly to the Chief of Police or designee.

The Police Department Receptionist does not have any direct reports or supervisory responsibilities.

High School Diploma or equivalent supplemented by at least six (6) months of general office experience; or an equivalent combination of training and experience.

Good knowledge of the methods of operation of manual and semi-automatic switchboards; ability to operate a complicated switchboard under stress with accuracy and in a calm and efficient manner; ability to answer calls and questions with a clear, well-modulated and pleasant voice and to use good grammatical construction in choice of words; ability to remember within a reasonable period of training time the names, locations, and functions of the offices and personnel served by the boards;

ability to understand emergency and essential operations involving the use of the switchboard and to react quickly in promptly placing and receiving calls.

Must be able to exhibit arm and hand steadiness and finger dexterity to use a keyboard and telephone. Prolonged sitting and occasional lifting/carrying of objects up to five (5) pounds, balancing, standing, bending, handling, climbing, twisting, kneeling and repetitive movements are required. Vision, speech, hearing, speaking, and feeling adequate to perform essential tasks. Punctuality and reasonable attendance are essential. Must submit to drug screening and fitness-to-work physical exam.

Possession of a valid Oklahoma Class D driver's license is required.

This classification is primarily indoors in an office environment.

Entry level

Full-time

Other, Information Technology, and Management

Government Administration