Clinical Assistant

Job Summary

Provides assistance to providers, nurses, and/or other clinical and ancillary staff in the coordination of patient care. Facilitates quality patient care by optimizing patient flow, processing referrals, assisting with patient empanelment and prior authorizations, and participating in continuity of care activities such as patient calls and scheduling.

Provides basic and direct care to patients as directed by a provider, nurse, or other clinical and ancillary staff to individuals eligible for services in accordance with the self‑governance compact and funding agreement between the Cherokee Nation and the United States executed under the authority of the Indian Self‑Determination and Education Assistance Act.

Coordinates patient care and effective and professional communication with other interdisciplinary team members including providers, nurses, and other clinical and ancillary staff.

Provides a variety of analytical tasks and charting tasks related to patient information.

Facilitates quality patient care by optimizing patient flow, processing referrals, assisting with patient empanelment and prior authorizations, and participating in continuity of care activities such as patient calls and scheduling.

Communicates with patients about their schedules, referrals, and queries through email, phone and face‑to‑face conversations.

Effectively utilizes customer service skills and written and telephone etiquette.

Provides empathetic, compassionate care to support patients.

Quickly answers or properly refers questions or issues.

Displays attention to detail and knowledge of medical terms and terminology.

Utilizes organizational and time‑management skills to manage a variety of tasks effectively.

Supports quality control by ensuring accuracy of all transcriptions of notes and documents related to treatments, referrals, and appointments.

Proofreads and edits transcriptions for accuracy, spelling, punctuation, and grammar.

Documents referrals, patient interactions and phone calls, scheduling, and empanelment within the electronic health record (EHR).

Complies with specific standards that apply to the style of medical records and to the legal and ethical requirements for preparing medical documents and for keeping patient information confidential.

Optimizes provider schedules and patient satisfaction with efficient scheduling and assisting with provider empanelment, panel management, and prior authorizations.

Maintains office inventory and equipment by anticipating supply needs and expediting supply orders.

Performs clerical duties when appropriate such as, but not limited to, printing summaries, patient labels and face sheets and discharging patients out of the computer.

Obtains and records routine information, height and weight measurements, and vital signs from patients. Reports deviations to the appropriate licensed clinical professional.

Maintains a clean and safe environment and equipment for the patient. Sorts and replenishes supplies and linens as needed. Reports defective equipment and deficient supplies. Sets up and cleans exam rooms and equipment.

Adheres to professional and ethical standards.

Maintains HIPAA compliance and confidentiality at all times to protect personal health information (PHI) as it relates to patient data.

Maintains verifiable records at an institution or facility that has a published record retention policy that is equal to or exceeds the retention required by federal, tribal and/or state regulations.

Maintains the confidentiality of any information received from any person or source about a patient, unless authorized in writing by the patient or required by law or court order.

Complies with the applicable state, tribal, and federal regulations in regard to the security, safety, and confidentiality of any health services record created, maintained, transferred, or destroyed, whether the record is written, taped, computerized, or stored in any other medium.

Provides Humane Resources a copy of all licensures, certifications, renewal of licensure and certification upon receipt thereof.

Upon demonstration of competency under the direction of the immediate supervisor, the…