Computer Repair Technician

Computer Repair Technician (up to 90 days)

Trafera is an industry leader in delivering innovative IT products and integrated solutions for K-12, higher education, state and local governments, and expanding into commercial markets. Headquartered in Arden Hills, MN, we are supported by strategically positioned service centers across the United States. The company is recognized on The Channel Company’s CRN Solution Provider 500 List and is backed by Rotunda Capital Partners.

Trafera is committed to creating a welcoming and inclusive workplace that respects and values diverse perspectives and talents. Our shared values include growth, continuous improvement, connections, dependability, integrity, and action.

As a Seasonal Repair Technician, you will diagnose and repair defective customer systems in accordance with established processes and guidelines. You will interpret warranty entitlement coverage, determine needed parts, document work, and ensure timely completion while maintaining quality and accuracy.

• Nimble Learning
• Collaborates
• Customer Focus
• Instills Trust
• Action Oriented
• Courage
• Persuaded
• Decision Quality
• Manages Conflict
• Optimize Work Processes

• Diagnose and repair defective devices by examining external and internal components to confirm reported deficiencies and validate issues.
• Determine the parts needed to fix described issues and assess impact on warranty entitlement.
• Follow established processes to ensure accurate documentation of diagnosis and repair, parts required, inventory counts, and utilization.
• Repair devices by installing motherboards, screens, keyboards, and other computer components.
• Work efficiently to achieve individual and team-based quality and performance standards.
• Collaborate with internal team members to verify repair quality.

• High school diploma or GED.
• 1 year of progressive experience in computer or electronic device repair.
• Demonstrated problem‑solving skills.
• Strong written and verbal communication skills with the ability to effectively document and communicate repair needs.
• Creative, results‑oriented mindset with the ability to collaborate with others to identify and solve issues and make proactive recommendations.
• Self‑directed work style, able to work autonomously, prioritize, and deliver results.

• ERP System (preferably Infor CSI)
• Microsoft Office Suite (especially Excel)

Trafera is proud to be an equal opportunity employer, providing equal opportunity to all employees and applicants based on an individual's qualifications, without regard to race, gender, religion, color, age, national origin, disability, genetic information, sexual orientation, gender identity, familial status, marital status, status with regard to public assistance, local human rights commission activity, amnesty, status as a covered veteran or any other protected factor in accordance with applicable federal, state, and local laws.

• Seniority level
  :
  Entry level
• Employment type
  :
  Full‑time
• Job function
  :
  Information Technology
• Industries
  :
  Computer Hardware Manufacturing