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Customer Service Advisor

Job in Musselburgh, East Lothian, EH21, Scotland, UK
Listing for: Meriden Media
Full Time, Contract position
Listed on 2026-02-28
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Bilingual, Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 12.21 GBP Hourly GBP 12.21 HOUR
Job Description & How to Apply Below

Customer Service Advisor

Location:

Lasswade, EH18 (fully office-based)

Hours:

36.25 hours per week | Monday-Friday - Includes every second Saturday
Pay: £12.21 per hour

Contract:

Starting April | Initial 6-month contract with potential for extension

Role Overview

Our client is seeking a Customer Service Advisor to deliver an excellent multi-channel customer experience. You'll respond to customer enquiries in a professional and friendly manner, building long-lasting relationships while consistently meeting or exceeding individual performance targets.

This is a fast-paced, customer-focused role, ideal for someone who enjoys problem-solving and delivering high-quality service across multiple contact channels.

Key Responsibilities
  • Speaking with customers to understand their questions and needs
  • Handling enquiries across phone, social media and written channels
  • Logging customer calls and updates accurately on the CRM system
  • Making sure customers get clear, helpful responses every time
  • Using your initiative to spot ways things could work better
  • Supporting teammates and wider teams when needed
  • Keeping on top of service levels and personal targets
Measures of Success
  • Timely and effective resolution of customer enquiries
  • Strong performance against customer service metrics
  • Comfortable handling a variety of contact channels
  • Sharing customer feedback and themes to support service improvements
  • Identifying proactive opportunities for continuous improvement
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