Front Desk Coordinator

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Full Time Clerical Socastee, Myrtle Beach, SC, US

FRONT DESK COORDINATOR
needed for busy medical practice in Myrtle Beach. Must have excellent computer and customer service skills. Spanish speaking is a plus. Hours are
MON.

-THURS. 7:45AM-5:15PM, FRI. 8:00AM-12:00PM . No nights or weekends! Excellent pay and benefits including.

• paid holidays
• PTO and sick time
• medical
• dental
• vision
• short-term disability
• company paid life insurance
• pre-paid legal
• identity theft
• 401k offered

Must be able to travel between offices.

GENERAL SUMMARY OF DUTIES
:
Responsible for greeting customers, providing information, communicating with departments, scheduling appointments, and checking patients in and out.

REPORTS TO: Office Manager

SUPERVISION EXERCISED
:
None

ESSENTIAL FUNCTIONS
:

• Greets customers in polite, prompt, helpful manner. Provides any necessary instructions/directions for check in and check out processes.
• Answers phone in pleasant manner and deals with customer needs expeditiously.
• Completes all necessary paperwork such as encounter forms, updates. Uses computer system to generate information necessary for billing.
• Checks patient in and/or out in a timely, professional manner and ensures that patients are not checked in late or after their scheduled time.
• Updates patient demographic information, collects co-pays, provides any necessary forms needing completion, and obtains signatures as necessary.
• Verifies and updates insurance and ensures that insurance packages are properly loaded during check-in process, and insurance cards are updated and on file.
• Ensures that patients are in network and eligible at time of service.
• Collects balances, deductibles, and co-pays at the time of service.
• Sets up payment plans for patients with unpaid, outstanding balances.
• Schedules lab appointments, AWVs, and follow-up appointments.
• Maintains clean, orderly waiting area including work area, bathrooms.
• Completes photocopying, computer input/typing, and mail sorting.
• Responsible for calling upcoming scheduled patients regarding their balances.
• Prepares bank deposits and reconciliation at the end of the day.
• Always maintains confidentiality of all patient information.
• Open and close office on time each day, when applicable.

ADDITIONAL TASKS THAT MAY BE

REQUIRED:

• Scanning Documents
• Office Supply Orders
• Prior Authorizations
• Working Buckets within the EMR system
• Barcoding