Quality Assurance Specialist

Hilton Grand Vacations continuously strives to provide an outstanding experience to its customers. As a Quality Assurance Coordinator in our dynamic Manufacturing team, you will be instrumental in guaranteeing the seamless and efficient functioning of our operations. This outstanding opportunity empowers you to contribute to our mission of excellence and become a valued member of a dedicated team committed to upholding the highest standards.

Why Team Members love working for us! Our Team Members are essential to our company’s success. Full-time Team Members receive a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan, Paid Time Off (PTO), and great travel benefits.

As a Quality Assurance Specialist, we are looking for a strong-minded individual who is involved at the end of our sales process. This person assists with closing as a customer makes a decision to purchase our vacation ownership product. If you have strong customer service and administrative experience, this may be the job for you.

• Solidifies the new owner's sale by performing total contract review.
• Reviews paperwork.
• Ensures accurate signatures, notary, and execution of purchase documents.
• Helps new owner understand the purchase.
• Assists owners who call with questions or cancellations.
• Ensures Vacation Counselors/Executive Consultants conduct follow-up efforts with owners.
• Explains and ensures new owner understands the documents.
• Assists with the administrative duties of the QAM department.
• Maintains a high standard of customer service throughout the resort.
• Provides positive service to new owners prior to activation.
• Provides positive service to all owners who call after activation.
• Drives execution.
• Ensures new and current owners understand documents and ownership.
• Help owners feel comfortable about their purchase and book soft reservations before they are in the system if needed.
• Ensure current owners who have questions get their answers or help them find answers and direct them to the right resources (e.g., payoff information, online assistance).
• Assist in training new QAMs.
• Assist with supply and inventory management to ensure necessary materials are available for daily tasks.
• Review document change bulletins from legal or Club information and keep the department updated with the most recent materials.
• Be available for calls and participate in conference calls to improve efficiency (e.g., owner referral, Portfolio Services).

• High school diploma or GED.
• At least 2 years of hospitality/guest service experience.
• Excellent verbal and written communication skills and a positive demeanor.
• Project management and problem-solving skills.
• Computer savvy and experience using Microsoft Office Suite.
• Ability to acquire a notary license.
• Ability to work a flexible schedule, including weekends and holidays.
• Professional demeanor at all times on duty or on property.

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• Timeshare/Vacation Ownership experience.
• 2+ years of experience in Quality Assurance (QAM) or as a Verification Loan Officer (VLO).
• Existing notary licensure.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

• Entry level

• Full-time

• Quality Assurance

• Hospitality