Director Guest Services

Apply for the Director Guest Services role at Hilton Grand Vacations
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New Year, New Opportunity! Are you looking to take the next step in your career? We are looking for an experienced guest services leader to join us at Ocean 22 in Myrtle Beach. The ideal candidate will have extensive experience in the hospitality field and proven experience leading a team to success. This position is located in Myrtle Beach, South Carolina, and we are open to offering relocation assistance to the perfect candidate.

At Hilton Grand Vacations, we will help you reach your goals and build your future. Join a company where helping people get away helps you get ahead and see just how far you can go. Be the heart of exceptional guest experiences by joining our Resort Operations Teams.

• Relocation Assistance
• 401(k) program with company match
• Unlimited PTO
• Recognition Programs and Rewards
• Discounted hotel rates worldwide
• Employee stock purchase program
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more

• Lead, direct, and coordinate all efforts of the front desk, reservations, night audit, and bell/valet.
• Supervise the delivery of efficient check‑in and check‑out services and coordinate front office activities with other departments to ensure all standards are met and excellent customer service is provided.
• Lead and mentor the growth of the team.
• Oversee and resolve problems arising from owner/guest concerns, reporting unresolved issues to the General Manager.
• Manage and account for the accurate collection of monies due to the property.
• Direct night audit activity and prepare weekly accounting reports to ensure operations meet internal audit standards.
• Provide special services to owners and guests.
• Handle team member functions such as selection, orientation, training, performance reviews, discipline, counseling, scheduling, pay, and recognition.
• Maintain a positive collaborative work environment between staff and management.
• Ensure team members fully understand performance standards, uniform, and appearance standards.
• Monitor payroll hours and reports.
• Attend management meetings and conduct departmental meetings.
• Inspect department to ensure equipment is in proper working condition and supplies are stocked; serve as liaison with the rental and sales departments.
• Assist with owner and guest activities and recreation as needed.
• May be required to perform other duties and special projects as assigned by the General Manager.

• 3–5 years of Hotel or Resort related experience required.
• 2+ years of supervisory or management experience.
• Ability to lead each field of the department independently.
• Demonstrated excellence in service quality standards that affect guest satisfaction, responding to guests in a timely and professional manner.

• Seniority level:
  Director
• Employment type:
  
  Full‑time
• Job function:
  Management and Manufacturing
• Industry: Hospitality

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.