General Manager

Job Summary: The General Manager (GM) is responsible for the overall management and successof the hotel, ensuring that all aspects of operations run smoothly and efficiently. This role involves overseeing all departments, leading the hotel team, managing financial performance, and ensuring exceptional guest experience. The GM plays a key role in setting the strategic direction of the hotel and maintaining a positive work environment.

This is an onsite role that requires substantial presence at the property to ensure operations meet brand standards. Ensure full compliance with all applicable brand standards, operational requirements, quality assurance programs, and guest service expectations.

• Ensure the property consistently meets or exceeds all brand standards, audit requirements, and quality assurance expectations.
• Oversee the daily operations of the hotel, ensuring that all departments, including front office, housekeeping, food & beverage, and maintenance, meet or exceed established standards.
• Develop and implement operational policies and procedures to ensure consistency and efficiency across all hotel functions.
• Monitor daily operations to ensure guest satisfaction, operational efficiency, and adherence to hotel policies and standards.
• Conduct regular operational inspections and brand readiness reviews to ensure compliance with franchise standards, cleanliness expectations, service delivery, and operational procedures.
• Resolve any operational issues or challenges, working closely with department heads to ensure smooth operations.
• Collaborate with department leaders to implement corrective action plans related to brand inspections, guest satisfaction scores, and operational deficiencies.

• Develop and manage the hotel’s budget, ensuring financial goals are met and profitability is maximized.
• Monitor financial performance, including revenue, expenses, and profitability, and implement strategies to improve financial results.
• Review financial reports, including daily revenue reports, monthly profit and loss statements, and budget variances, to track performance and identify areas for improvement.
• Work with the sales and marketing team to develop and execute strategies for increasing occupancy, average daily rate (ADR), and overall revenue.

• Lead, supervise, train, and mentor the hotel management team and staff, ensuring employees have the skills, resources, and support needed to perform effectively.
• Oversee recruitment, interviewing, hiring, onboarding, scheduling, and staffing levels to ensure operational coverage and labor efficiency across all departments.
• Develop and manage employee work schedules in alignment with occupancy levels, business demands, labor budgets, and operational needs.
• Ensure all required employee training assignments are completed in a timely manner, including brand standards training, safety training, harassment prevention, and other compliance-related programs.
• Monitor and maintain training compliance records and follow up with employees and department leaders regarding overdue or incomplete training requirements.
• Hold department leaders and staff accountable for maintaining brand consistency, service excellence, and adherence to franchise operational standards.
• Establish and maintain accountability standards for employee performance, attendance, professionalism, guest service, and adherence to company policies and procedures.
• Conduct regular performance evaluations and provide ongoing coaching, counseling, feedback, and development plans to support employee growth and operational excellence.
• Administer corrective action and disciplinary procedures consistently and professionally,…