Technical Analyst

Description

Introduction

Do you want to join an organization that invests in you as a Technical Analyst? At Grand Strand Medical Center, you come first. HCA Healthcare has committed up to 300 million in programs to support our incredible team members over the course of three years.

Grand Strand Medical Center offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free Air Med medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note:
Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’s lives and you have the opportunity to make a difference. We are looking for a dedicated Technical Analyst like you to be a part of our team.

The Technical Analyst implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of your ability or responsibility are communicated in a timely manner to senior-level support personnel. You will support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on‑call support is required based on division IT staff rotation.

What you will do in this role:

• Respond to and resolve inquiries and requests for assistance with division or facility computer systems, and provide a superior customer support experience for division and facility users
• You will analyze and provide hands‑on support for simple to moderate inquiries.
• You will log and track problems; review problem tracking databases.
• Perform facility‑based moves, adds, and changes (MACs), as needed.
• You will maintain documentation for each incident or request, and elevate complex problems to the next level of support per documented procedures.
• Aid and train users on division and facility technology.

Qualifications you will need:

• Bachelor’s degree in information systems or a healthcare‑related field is preferred
• One year of IT experience is required
• A+ and Microsoft Product certifications are preferred
• Valid state driver’s license is required

ITG transforms healthcare and gives people healthier tomorrows
. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward
. We do this by…