Information Technology Technician

City of Myrtle Beach, South Carolina

JOB DESCRIPTION

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Information Technology Technician

The purpose of this position is to provide technical support and maintenance for computer systems, hardware, and software across the organization. This role includes troubleshooting issues, assisting users, and ensuring the efficient operation of IT systems.

• Set up and deploy desktop and laptop computers, mobile devices, printers, and peripheral equipment for staff. Ensure all devices are functioning optimally and meet city standards for performance and security.
• Diagnose and resolve hardware, software, and network connectivity problems for end-users. Apply systematic approaches to identify root causes and provide effective, timely resolutions.
• Provide end-user assistance for Windows and/or IOS platforms, as well as Microsoft 365 applications, including Outlook, Teams, Word, Excel, and SharePoint.
• Monitor the IT support ticketing system and prioritize tickets based on urgency and impact. Provide timely, clear communication to end-users throughout the resolution process.
• Accurately log technical issues, solutions, system configurations, and support procedures in the IT knowledge base to ensure consistent support and future reference.
• Use remote desktop support tools and mobile device management (MDM) platforms to troubleshoot and resolve technical issues for remote and hybrid employees across multiple locations.
• Conduct system updates, software patches, hardware replacements, and preventative maintenance tasks on computers, servers, and network devices. Ensure minimal disruption to operations during maintenance activities.
• Follow established IT standards, procedures, and best practices. Promote cybersecurity awareness and compliance among users, contributing to the overall security posture of the organization.
• Perform other related duties as assigned, requested and required.

Vocational/Technical degree with training emphasis in computer technology, network communications, computer repair, and programming with two (2) years of experience in hardware/software diagnostics/repair and software applications preferred; or a combination of high school diploma and relevant industry standard certifications which may include A+, ITF+, Network+, Security+, CCNA, MCP, MTA, MCSE in conjunction with (2) years of experience in hardware/software diagnostics/repair and software applications.

See above.

None.

• Knowledge of computer science or computer hardware.
• Knowledge of customer service principles.
• Knowledge of electronics.
• Skill in using tact.
• Skill in applying rigorous logic and methods to solve difficult problems.
• Skill in influencing others,
• Skill in coordinating activities of a project, program, or designated area of responsibility.
• Skill in persuading.
• Skill in performing addition, subtraction, multiplication and division; calculating decimals, percentages, and fractions; computing discounts, interest, and ratios; and calculating surface areas, volumes, weights, and measures.
• Ability to establish and maintain effective work…