Maintenance Manager at Patricia Grand

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentals—so much so that local operations teams make up the majority of our workforce.

Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests.

What we’re looking for

We are currently looking for an exceptional individual to join our team as a Maintenance Manager. The Maintenance Manager position is responsible for the overall maintenance operation in the region and ensures the maintenance needs of all Vacasa properties. Some of the duties will include managing and mentoring a team of maintenance staff, assisting in the recruiting efforts of additional staff, and corresponding with our local team as well as our central management team.

As a manager, you support your team and model the behaviors and actions that you expect from your team with attention to detail, professionalism, productivity, and reliability. The Maintenance Manager will ensure achievement of overall quality, guest satisfaction, and positive employee relations.

This is a salaried position. It is not a "9 to 5" job. You will be called upon after normal business hours, on weekends, and on holidays and flexibility is key.

Compensation

• $50000 - $53000 / year. Actual pay will vary based on a candidate's skill, experience, education and/or location.
• More benefits and company perks information below.

What you’ll do

• Manage a team in a time-sensitive environment.
• Home repairs including appliance trouble-shooting, cable/wifi troubleshooting, basic knowledge of HVAC systems and light plumbing [to fix a leaky sink]
• Managing, mentoring, training, and supporting a small group of maintenance technicians/maintenance staff and assisting them when necessary with needs.
• Corresponding on a regular basis with the staff you manage.
• Corresponding on a regular basis via email and phone with the Local team and Central team.
• Ordering, maintaining and replenishing maintenance supplies and inventory.
• Assisting with scheduling and distribution of tickets.
• Ensuring maintenance staff follow through on assignments and giving instructions regarding work methods and routines.
• Covering for local team when necessary.
• Recommending performance evaluations, resolving problems, and implementing disciplinary action with appropriate team members and assistance from the human resources department.
• The job duties described, are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The skills you’ll need

• Communicator: proactively communicate with your maintenance team and local/central teams via email, phone, and in person to ensure that they are in the loop with all aspects of the job.
• Problem Solver: at Vacasa, we always seek to head problems off at the pass, but chaos theory prevails and we can't pre-solve for everything. When something doesn't go according to plan, you will need to go into action and work with teams across Vacasa to turn problems into opportunities.
• Can do/will do attitude: when guests are on vacation, we are our busiest. A willingness to help when needed is essential. This will include weekends and holidays.
• Natural born leader: as a Head of Maintenance, you will have a team of maintenance staff. Your ability to lead the team in a collective and positive way is essential.
• Computer Savvy:
  Our custom developed management software has set Vacasa apart as an industry leader. We use our system to manage all aspects of our business. While we will never ask you to do any coding, we will want you to be very comfortable using a computer. If you commonly find yourself saying, "I bet I can get on youtube and figure out how to do that.",
  
  you'll be just fine.
• Highly Organized:
  This position requires balancing competing priorities on a day to day…