Resort General Manager

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We are seeking an experienced hospitality professional to join our team as General Manager! As General Manager, you will be responsible for providing leadership to the management team, creating and developing team goals, and ensuring the highest quality of guest service is provided at all times. The General Manager is responsible for all aspects of property management including maximizing financial performance, ensuring high satisfaction levels with the associates, homeowners, and guests, and executing all policies and procedures while constantly striving to improve all standards of the operation.

• Provides leadership to the management team; acts as a coach and resource for daily operations and career development. Creates and communicates team goals.
• Ensures the highest degree of quality guest service is maintained at all times, through prompt and courteous care. Meets or exceeds previous service scores and internet rankings. Investigates complaints and initiates corrective action. Promptly resolves any guest complaints or issues.
• Works with other departments effectively, such as sales, revenue management, the call center, etc. to achieve the goals of the property. Expresses ideas and/or concerns regarding property strategies.
• Manages finances of operations including budget and inventory controls. Controls expenditures, labor, supplies, etc. in relation to financial forecasts and budget.
• Implements and maintains an effective open-door communication system that encourages feedback and interaction between all departments.
• Completes property walks to interact with guests, associates and homeowners; identifies successes, issues, concerns and opportunities. Celebrates successes and coaches or counsels managers or team members on any deficiencies.
• Upholds the highest standards of cleanliness, sanitation, safety, and conduct.
• Communicates effectively, both verbally and in writing, to provide clear direction to the managers and team members.
• Maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
• Interacts with the general public, customers, associates, homeowners, vendors, and government officials with professionalism, tact and courtesy.
• Understands the government regulations affecting resort operations; ensures the resort operates in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
• Demonstrates positive leadership characteristics which inspire team members to exceed standards, and promote team empowerment.
• Ensures proper communication within the resort by conducting regular meetings with all managers.
• Delegates duties and projects with consistent follow up.
• Other duties as assigned.

• Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.
• Experience as a hotel/resort General Manager with larger properties.
• Experience successfully managing large teams.
• Track record of positive leadership characteristics which inspire team members to exceed standards, and promote team empowerment; team leader and developer.
• Excellent organizational skills.
• Solid self-starter and self‑motivated to accomplish goals with a strong sense of responsibility.
• Proven job reliability, diligence, dedication and attention to detail.
• Proven “manage by walking around” style.
• Communicates effectively, both verbally and in writing, to provide clear direction to the managers and team members; conducts regular meetings with managers and associates.
• Celebrates successes and coaches or counsels managers or team members on any deficiencies.
• Focuses on possibilities and what can be done, not what cannot be accomplished.
• Proficient with computers, Microsoft office programs, financial systems and reporting.
• Strong business acumen and industry knowledge.
• The ability to anticipate customer needs, change goals and direction…