CMP Marketing Trainer

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Marketing Trainer is responsible for the delivery of marketing training related programs throughout the Central Oregon/Metro region. This role delivers training for both New Hire marketers and in‑house marketers, virtual marketing staff, and existing marketing representatives for the assigned area. The trainer facilitates core programs, initiative‑driven programs, and partners with site marketing leadership and sales leadership teams to ensure efforts meet and exceed budgeted marketing goals.

• Conducts New Employee Marketing training during the first 90 days of production and initiative‑driven programs. Focus is on product knowledge, effective marketing strategies, customer service, quality, compliance, and productivity. The main training source is the company’s Passport Blueprint program. Work side‑by‑side with new hires at their marketing locations after graduating from the training class. Travel is required.
• Partner with site marketing leadership and recruiting to assess new‑hire onboarding and performance, ensuring new hires achieve expected performance levels within 90 days. Support broader opportunities relating to current marketing associate performance, marketing processes, and desired follow‑through to effect positive change. Provide weekly trainings for under‑performing marketers, track performance, and run reports for performance management purposes.
• Serve as an active marketing partner, working shifts at each location to support operations. Inspect processes and presentation quality at marketing locations, maintain QA audit standards, and keep required courses up to date. Provide coverage at Tour Reception to greet guests and inspect quality of tour flow when needed.
• Partner with the site sales trainer(s), marketing and sales leaders to create consistent presentations, tools, rollouts, and processes. Ensure a consistent experience from marketing to the sales floor.
• Assist with recruiting talent and building a strong pipeline for future needs.

• Cost savings on recruiting and hiring due to increased employee retention.
• Incremental increase in tour flow due to a structured training process and ongoing coverage at marketing locations, ultimately increasing revenue.
• Positioning guests with the correct mindset on the sales experience can increase sales efficiencies and drive profit.

• Both CMP and in‑house marketing experience preferred.
• Marketing management experience desired.
• Knowledge of Journey.
• Driving for Results.
• Innovation.

• Education:
  
  High School diploma or equivalent; college preferred.
• Training requirements: licenses, programs or certificates required in the state where you will be working.
• Strong working knowledge of all Wyndham Vacation Clubs, CW, WbW, Shell marketing programs, processes, and procedures.
• Ability to deliver training to diverse groups of staff, using adult learning principles and creating classroom modules.
• Effective verbal and written communication skills; able to present one‑on‑one and in group settings.
• Strong writing and listening skills.
• Ability to use interpersonal styles to reduce tension, maintain calm under pressure, and keep the customer first.
• Flexibility to adjust style in rapidly changing tasks and shifting priorities.
• Timely, sound decision‑making with an understanding of impact and outcomes.
• Willingness to take independent action to solve problems and hold self and others accountable.
• Team collaboration, rapport building, and trust establishment.
• Drive results, mentor, motivate, and guide others toward individual and organizational goals.