Sales Associate - Retail

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1 day ago – Be among the first 25 applicants.

With venues in 74 countries, including 183 cafes, 27 hotels and 12 casinos, Hard Rock International (HRI) is a globally recognized company. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s most valuable collection of music memorabilia, which is displayed at its locations around the globe. Hard Rock is also known for its collectible fashion, music-related merchandise and live performance venues.

The company owns, operates and franchises cafés across Europe, Asia, and the Americas, as well as licenses and manages hotel/casino properties worldwide. HRI owns the global trademark for all Hard Rock brands.

The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, requiring a special person to create the experience. As an RSA, you will assume the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

• Greeting guests.
• Answering questions accurately and politely.
• Answering the phone.
• Making proficient sales transactions using a point-of-sale system.
• Handling cash and other forms of payment.
• Maintaining proper cash drawer balances.
• Directing guests to areas and restrooms.
• Demonstrating impeccable product knowledge.
• Determining guests’ needs through active engagement and informing guests of product features and benefits.
• Suggestive selling using proven techniques (related items, higher quality items, transitional phrases).
• Maintaining a clean and organized store.
• Maintaining proper product stock levels through retail pulls and inventories.
• Displaying retail products according to HRC’s visual display standards.
• Performing opening, closing and side duties – cleaning glass, polishing brass, sweeping and vacuuming the floor, folding product, etc.
• Assuring the complete satisfaction of each and every guest.
• Creating memorable experiences.
• Entertaining guests to create “Raving Fans”.

• Must be at least 19 years old.

• Remaining calm in a hectic, fast‑paced atmosphere.
• Demonstrating a high level of organization, attention to detail and a sense of urgency.
• Displaying a positive and outwardly friendly attitude toward guests.

• Ability to move throughout the corporate office and cafés during visits (standing, walking, kneeling, bending) for extended periods.
• Ability to sit for extended periods.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand‑eye coordination, and ability to work with hand above shoulders.
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
• Ability to travel via auto or airplane for long periods.

• Maintaining a well‑groomed appearance (“having a plan”).
• Following all uniform guidelines.
• Practicing all general safety and sanitation standards.
• Recycling products, where possible.
• Maintaining HRC’s 5 core values and mission statement.
• Age 18 years or older.

• Native Americans receive preference in accordance with Tribal Laws.

Hard Rock International is an equal‑opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.

The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require other or different tasks when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

• Entry level

• Full‑time

• Sales and Business Development
• Restaurants