Retail Sales Associate

Overview

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We are currently looking for the right Full-Time Retail Sales Associate to join our Team.

We are seeking entry-level, full-time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. The Pawnbroker / Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions.

The associates will work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and much more. The Full-Time Pawnbroker / Retail Sales Associate position offers an hourly wage, PLUS employees earn commission based on productivity. The successful Pawnbroker / Retail Sales Associate's actual pay will be based on various factors, such as work location, qualifications, and experience.

• Greets and interacts with all customers to develop a rapport to better provide and recommend appropriate financial solutions.
• Performs non-management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains the display of merchandise.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates to customers the legal aspects of pawn and buy transactions.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the assigned training.
• Other related duties, as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties and tasks for extended periods of time (standing, walking, etc.).
• Ability to work with firearms and to become firearms certified (where applicable).
• May be asked to assist customers on exterior areas or retrieve products stored externally.
• Minimum Age: 18 years old. High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team-oriented.
• Ability to multi-task in a fast-paced environment; basic math; cash handling experience preferred.
• Must be able to work a flexible retail schedule including weekends and holidays; computer literate and able to operate POS systems.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Standard store hours typically 9 AM to 6 PM; many stores closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment (withdraw up to 50% of wages earned up to seven times per payroll cycle).
• Unlimited commission potential above hourly base rate; uptake of commission plan details provided during interview.
• Paid vacation: one week after six months, plus additional vacation after one year and continued accrual thereafter; sick/personal time accrual per year and state/local adjustments.
• Employee discounts from first day of active employment.
• Tuition reimbursement up to $2,000 per year through First Cash Education (for eligible full-time employees).
• Access to over 10,000 discounts with First Cash Perks and auto-enrollment in the 401(k) after six months.
• Access to First Cash Pet Insurance.

• The commission incentive plan varies by position; details provided during interview. Earned Wage Access is a service provided by Net Spend; signup is required; restrictions and fees apply.
• First Cash 401K program available to employees 21+. Maximum base pay rate derived from experience and role.
• Arbitration agreement may be required upon offer/acceptance; payrates will not be below local minimum wage requirements.

First Cash Holdings, Inc. is an Equal Opportunity Employer. First Cash provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, gender, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by law. Reasonable accommodations are provided for qualified individuals with disabilities.