Tele-calling Executive; Lead Nurturing

Position: Tele-calling Executive(Lead Nurturing)
Title:

Tele-calling Executive (Lead Nurturing)
No. of Positions: 02

Employment Type

:
Full-Time
Domain:

Digital Marketing & Communications

Work Location:

Narsingi, Kokapet, Hyderabad

Reports to:

Performance Marketing Lead
Working Days:
Mon to Sat (Sunday Weekly-off)
Work model:
Hybrid (WFO–Monday and Thursday, other days-WFH)
Work Timing:  9.30 am to 6 pm (Extended hours during peak season (Nov to Mar)
Pay:

INR 25,000 to 30,000 plus incentives upto 50 k (negotiable)
BASIC FUNCTION (JOB SUMMARY) If you seek a rewarding opportunity in working for a social cause, you may be the executive to join our HKM-India team. HKM-I has experienced tremendous growth and we are looking for a confident and empathetic female Tele-Calling Executive to manage lead nurturing and relationship building with prospective clients. The role involves engaging with warm leads, understanding their needs, sharing relevant information, and guiding them towards the next steps in the customer journey.

The ideal candidate would handle parent enquiries for our four Hyderabad campuses at Shamshabad, Ghatkesar, Kokapet and Manikonda. You will be the first person a parent speaks to. You call them, understand what they need, work out whether we are the right school for their child, and hand the interested ones to the admissions team with a campus visit already booked.

ESSENTIAL DUTIES AND RESPONSIBILITIES (REQUIREMENTS / SKILLS)
Make outbound calls to prospective leads and follow up consistently.
Build rapport and trust with potential customers.
Share product/service information in a clear and engaging manner.
Update and maintain CRM records of all interactions.
Work closely with the sales team to ensure smooth conversion.
Be in the forefront in efficiently managing calling tasks with proper documentation and tracking.
Manage Employee Communications with target audience whenever required.
What you will do
- • Call every new enquiry within five minutes. The first school to call is usually the one that gets the visit.

• Understand the child's age and grade, where the family lives, when they want to join, and what they are looking for in a school.

• Recommend the right campus based on where the family actually lives.

• Book campus visits, confirm them on Whats App, and remind the parent a day before.

• Handle fee and distance questions honestly. You will be trained on both.

• Follow up over days and weeks. Most parents do not decide on the first call.

• Close out leads that are not a fit, and say why.

• Log every call, outcome and objection the same day in the CRM.

• Tell the marketing team what you are hearing, so we can fix the ads.
How your performance will be measured
- • Campus visits attended, not just booked.

• Percentage of leads called within five minutes.

• Visits booked from qualified enquiries.

• Admissions closed from your leads.

• Completeness of your call records.

• Call Counts and Call Duration are not targets.
Preferred candidate profile :
Any Graduate with min 1 year of experience as a Telecaller or a similar role in inside sales, Counselling, or Customer Support. (Jr role for   BPO experience of min 1 year is also considered.
Fluent in English, Telugu and Hindi
Comfortable making 70 to 90 calls a day.
Proficient in working on MS Office tools.
Patient with callers who are anxious, undecided or enquiring about the same repeatedly.

Experience with School or College admissions.
Ready to work 6 days a week (All Saturdays are working days).
Worked with a CRM or Whatsapp Business before.
What we offer :
A supportive and collaborative work environment.
Spiritually conducive workplace.
Opportunities for professional growth and development through various projects.
Competitive salary and benefits package.
Food provided.
What we will give you
- • Full briefing on all four…