Information Technology Support Engineer

Job Description – IT Support Engineer
Position:

Experience:

2–5 Year

Salary Package:

Up to 6

LPA + other benefits

Employment Type:

US Shift (6 Pm to 3 Am)

Job Summary:

We are looking for a dedicated and technically skilled IT Support Engineer to join our team. The candidate should have strong troubleshooting abilities and excellent communication skills to interact with US-based end users professionally. The role involves providing technical support, resolving IT issues, and ensuring smooth system operations.

Key Responsibilities:

Provide technical support to US end users through calls, emails, and remote support tools
Troubleshoot hardware, software, network, and system-related issues
Install, configure, and maintain desktops, laptops, printers, and other IT equipment
Handle user account management, password resets, and access-related requests
Monitor and resolve IT tickets within SLA timelines
Coordinate with internal teams for issue escalation and resolution
Maintain accurate documentation of issues and solutions
Ensure smooth day-to-day IT operations and user support

Required Skills:

Good communication skills in English
Ability to communicate confidently with US clients/end users
Basic knowledge of Windows OS, networking, and system troubleshooting
Knowledge of MS Office, Outlook, remote desktop tools, and ticketing systems
Strong problem-solving and analytical skills
Ability to work in rotational shifts/night shifts if required
Team handling and coordination skills are an added advantage

Qualification:

Diploma / Bachelor’s Degree in Computer Science, IT, or related field
Freshers with good communication skills can also apply

Preferred

Skills:

Knowledge of Active Directory, VPN, Office 365, and basic networking
Experience in customer support or technical support process
Familiarity with ITIL or ticket management systems

Benefits:

Career growth opportunities
Friendly work environment
Training and skill development
Performance-based incentives

Note:

Candidates must have good spoken English and be comfortable handling US end users professionally over calls and emails.

Knowledge of Active Directory, VPN, Office 365, and basic networking
Experience in customer support or technical support process
Familiarity with ITIL or ticket management systems
Benefits:
Career growth opportunities
Friendly work environment
Training and skill development
Performance-based incentives

Note:

Candidates must have good spoken English and be comfortable handling US end users professionally over calls and emails.