CPD Customer Service Coordinator

Description

Working within the NNU Center for Professional Development (CPD) and NNU Global, the CPD Customer Service Coordinator is responsible for responding to student and stakeholder inquiries and supporting student requests for information and help. The CPD Customer Service Coordinator also performs consistent office tasks and supports office projects.

This is a full-time, onsite position which reports to the Director.

• Respond to student inquiries via email and telephone, including student logins, discount codes, course questions, receipts, and payments
• Process courses by entering them into Higher Reach
• Place and monitor student book orders
• Oversee course evaluations
• Work with the CPD Operations Coordinator to process incoming payments
• Prepare conference materials
• Monitor, order, and dispense internal office supplies
• Coordinate office events and celebrations
• Support the CPD marketing team with customer insights and social media engagement
• Perform other duties as assigned

High school diploma

Work under own initiative to facilitate effective and meaningful team efficiency

Strong organization skills and detail orientation

Time management skills: able to prioritize workload and projects and to adjust priorities

Excellent oral and written communication skills

Strong computer skills and ability to learn new systems

Work well within a team-oriented environment

The University requires that all candidates be Christians (preferably in the Wesleyan tradition), and must be comfortable with, in agreement with the mission and lifestyle values of NNU

Associate or bachelor’s degree in business, education, or related field

2+ years of general business experience

Salary determined by the educational background and experience of each applicant. Full-time personnel offered access to a benefits package including health, vision, and dental insurance for employee and family, life and disability insurance, flexible spending plan, tuition benefits, annual leave, sick leave, opportunities for professional development, and a retirement program.

Northwest Nazarene University is an Equal Opportunity Employer. As an educational institution operating under the auspices of the Church of the Nazarene, Northwest Nazarene University is permitted, and reserves the right to prefer employees on the basis of religion (Title VII, Sections 702-703, United States Civil Rights Act of 1964, as amended).