Site Manager Job Nampa area,Idaho USA,Business

Essential Functions (Other Duties as Assigned) Operational Leadership

Lead day-to-day operations to ensure consistent delivery of safe, efficient, and high-quality car wash experience
Ensure team compliance with all standard operating procedures (SOPs), safety protocols, operational audits, and service standards
Maintain a professional, clean, and customer-ready site at all times
Collaborate with facilities and/or corporate support center teams to report and resolve equipment issues; perform only basic troubleshooting where appropriate
Monitor equipment performance and proactively elevate significant concerns to appropriate support partners
Perform other duties as assigned to support the team and the needs of the business

Team Development & Performance

Ensure all hiring practices are executed in accordance with company policies and applicable employment laws, including accurate entry of new hire data and employment changes in all systems
Maintain data integrity to support compliance accurate payroll, reporting, and workforce planning – understanding that inaccurate or incomplete information may result in compliance risk or operational disruptions
Ensure accurate and timely completion of scheduling, payroll, and timekeeping responsibilities, including monitoring hours worked, approving timecards, and submitting payroll data in accordance with company policies and applicable labor laws
Set clear performance expectations and deliver timely feedback, recognition, and corrective action when necessary
Create a positive and inclusive team culture that reflects Spotless Brands’ values
Drive a “One Team” Spotless Brand culture by leading daily operations with consistency, promoting collaboration, and guiding the team through change initiatives
Partner with human resources (HR), Loss Prevention, and district leadership on employee relations matters

Customer Experience & Community Engagement

Model and reinforce exceptional customer service behaviors
Resolve customer complaints and concerns promptly, ensuring a positive brand experience
Engage with local community to build brand loyalty and awareness
Drive achievement of site-level goals including revenue, profit, membership sales, and customer retention
Oversee site-level inventory management (e.g., chemicals, supplies, uniforms) and ensure timely reordering within budget
Maintain accurate financial records including labor scheduling, daily reconciliation, invoicing, cash tip logs, and bank deposits
Accurately manage timekeeping and payroll responsibilities in accordance with company policies and applicable wage and hour laws, ensuring timely submission and compliance with reporting requirements
Ensure full compliance with company cash handling and loss prevention policies

Safety & Compliance

Create a culture of safety by ensuring all team members follow safety guidelines and respond appropriately to incidents
Conduct regular safety audits and partner with Asset Protection/ Loss Prevention, HR, and Facilities
Ensure compliance with all company policies, as well as applicable federal, state, and local laws and regulations related to employment practices and workplace standards
Serve as the liaison between the site and the District Manager escalating site-level concerns as appropriate
Provide timely updates and reporting to leadership on site performance, staffing, and operational opportunities
Partner with support functions (e.g., Facilities, HR, Marketing, IT, etc....)

Education and Experience

High School Diploma or equivalent required; associate or bachelor’s degree in business, management, or related field preferred
Minimum of 1 year of progressive leadership experience in a customer-focused retail, service, or automotive environment is strongly preferred but not required
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