Teller, Customer Service​/HelpDesk

Location

Located at the Nampa,  branch.

The Teller will be responsible for daily teller transactions in both the lobby and drive‑up locations of the branch. The position also involves delivering outstanding customer service, developing and maintaining client relationships, and recognizing referral opportunities for additional retail products and other lines of business. This is an entry‑level position.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• Community involvement and a strong commitment to the health and happiness of the places we serve.

• Provide customer account services by receiving deposits, loan payments, cashing checks, issuing savings withdrawals, recording night and mail deposits, and selling cashier’s checks, traveler’s checks, and savings bonds.
• Answer customer questions in person and/or on the telephone.
• Record customer account transactions by logging cashier checks, traveler’s checks, and other special services; prepare currency transaction reports.
• Cross‑sell bank products by answering inquiries, informing customers of new services and promotions, ascertaining customer needs, and directing customers to a branch representative.
• Complete special customer requests such as closing accounts, taking check orders, opening and closing Christmas and vacation clubs, exchanging foreign currencies, providing special statements, copies, and referrals, and completing safe‑deposit box procedures.
• Reconcile the cash drawer by verifying cash transactions, counting and packaging currency and coins, reconciling loan coupons and other transactions, and turning in excess cash and mutilated currency to the Teller Group Leader; maintain a sufficient supply of cash and currency.
• Comply with bank operations and security procedures by participating in dual‑control functions, maintaining customer traffic surveys, auditing other teller currency, and assisting in certification of proof.
• Maintain customer confidence and protect bank operations by keeping information confidential and alerting others to potential breaches.
• Improve teller job knowledge by attending training sessions.
• Contribute to customer service and bank success by welcoming related, different, and new requests; helping others accomplish job results.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to handle sensitive and confidential information.
• Excellent mathematical aptitude.
• Excellent communication skills, both written and verbal.
• Strong interpersonal skills.
• Attention to detail and strong writing skills.

• High School Diploma or GED required.
• Experience in a cash handling role preferred.

• Dexterity of hands/fingers to operate computer keyboard and mouse – frequently.
• Handling and lifting – occasionally.
• Hearing, talking, and walking – frequently.
• Sitting – occasionally; standing – frequently.
• Noise level – moderate.
• Typical work hours vary based on scheduling/business need.
• Regular and predictable attendance required.
• In compliance with the Americans with Disabilities Act, the company provides reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

If you are a current First Interstate Bank employee, please apply through the Career Worklet in the Employee Portal. Non‑employees may apply through the usual application process.

First Interstate Bank provides equal employment opportunity and discrimination is prohibited, including against people with disabilities.