Customer Service Coordinator

Customer Service Coordinator

Be the connection that keeps our customers, production, and shipping moving together.

UFP Factory Built is looking for a Customer Service Coordinator who is organized, responsive, detail-oriented, and enjoys helping customers.

This position plays an important role in the customer order process. You'll be responsible for entering and maintaining sales orders, responding to customer questions and concerns, and coordinating with our production and shipping teams when orders require changes, adjustments, or additional attention.

This is a great opportunity for someone who enjoys customer interaction, problem-solving, and working with multiple teams to keep things moving.

What You'll Do

• Enter and process customer sales orders accurately and efficiently
• Review order information for accuracy and completeness
• Maintain frequent communication with customers regarding their orders and requests
• Respond to customer questions, concerns, and basic issues
• Escalate more complex customer concerns when appropriate
• Process customer-requested order changes and adjustments
• Coordinate with production and shipping regarding hot orders, priority needs, and changes
• Communicate special order requirements to the appropriate internal teams
• Monitor open orders and help communicate status updates when needed
• Work with account managers to support customer requests and resolve order-related issues
• Maintain positive and professional customer relationships
• Assist with customer samples and other product-related requests
• Maintain accurate customer and order information
• Prepare reports and correspondence as needed
• Participate in product training as appropriate
• Perform other duties as assigned

What We're Looking For

• High school diploma or equivalent
• 0-2 years of experience, preferably in customer service, order entry, administrative support, manufacturing, or a related environment
• Strong customer service and communication skills
• Bilingual English/Spanish skills are a plus, but not required
• Excellent attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and follow-through
• Ability to work effectively with customers and internal teams
• Comfortable communicating with production and shipping teams regarding changing priorities
• Working knowledge of Microsoft Excel, Word, and Outlook
• Ability to learn company systems, products, and processes
• Dependable, organized, and team-oriented

You'll Be Successful Here If You...

• Enjoy helping customers and solving problems
• Catch details others might miss
• Stay calm when priorities change
• Communicate clearly and promptly
• Take ownership of getting questions answered
• Understand that a customer request sometimes requires coordination across several teams
• Are comfortable picking up the phone and working through an issue
• Follow through until an order or customer concern is resolved

Why This Role Matters

Our customers depend on accurate orders, timely communication, and reliable service.

As a Customer Service Coordinator, you'll help connect customer needs with what is happening inside our operation. When an order changes or something becomes a priority, you'll help make sure the right people in production and shipping have the information they need.

You won't just be entering orders. You'll be helping us deliver a better customer experience.

The Company is an Equal Opportunity Employer.

Benefits currently offered include:

• Medical insurance
• Health savings account with company contribution
• Dental insurance
• Vision insurance
• Basic and voluntary life insurance
• Disability insurance
• 401(k) plan with company match
• Paid vacation and holidays
• Stock purchase program with employee discount
• Educational reimbursement
• Wellness programs and challenges
• Other supplemental benefits

The Company is an Equal Opportunity Employer.