Mobile Device Management Specialist - Information Services

POSITION: Mobile Device Management (MDM) Specialist
CATEGORY: To be determined by the District
DEPARTMENT: Information Services
LOCATION: Technology Center
REPORTS TO: System Support Supervisor
SUMMARY: The Mobile Device Management (MDM) Specialist manages and supports the District’s Windows and Apple devices throughout their lifecycle. This position helps ensure that students and staff have secure, reliable access to technology. Responsibilities include device enrollment, configuration, application deployment, updates, security compliance, inventory management, reporting, and troubleshooting using Windows and Apple Mobile Device Management (MDM) platforms.
Essential Duties And Responsibilities

• Serve as an administrator for Microsoft Intune and maintain device management settings, policies, assignments, and documentation.
• Manage the lifecycle of District Windows devices, including enrollment, provisioning, deployment, reassignment, retirement, and authorized data removal.
• Configure and maintain Windows Autopilot deployment workflows to standardize device setup and support efficient deployment.
• Develop and maintain Power Shell scripts and approved automation to improve Windows configuration, deployment, and support processes.
• Create, test, deploy, and maintain device configuration profiles, compliance policies, and security settings for Windows devices.
• Package, test, deploy, update, and remove approved applications through Intune; troubleshoot application installation and licensing issues.
• Manage Windows operating system updates and update rings; monitor deployment results and resolve failed or delayed updates.
• Coordinate Windows endpoint protection, firewall settings, App Locker, Bit Locker encryption, and recovery key access with designated security staff.
• Maintain device groups and policy assignments in coordination with Microsoft Entra ; apply appropriate administrative access controls.
• Monitor device inventory, enrollment status, compliance, and system health; provide reports and address devices that fail to check in or meet requirements.
• Troubleshoot Windows hardware, operating systems, device enrollment, configuration profiles, applications, and access to District resources.
• Assist with Mosyle administration for District Apple devices, including enrollment, configuration profiles, restrictions, application deployment, and updates.
• Support Apple School Manager integration and automated device enrollment in coordination with the District’s Apple device administrators.
• Assist with troubleshooting management issues affecting macOS and iPadOS devices.
• Test policy, application, and operating system changes with pilot devices before broader deployment; document results and recovery procedures.
• Coordinate device refreshes, student and staff device deployments, and shared-device configurations with technology staff and school personnel.
• Work with the help desk and technicians to resolve escalated incidents; document resolutions and provide training on device management procedures.
• Maintain accurate technical documentation, device standards, inventory records, and change records; protect administrative credentials and recovery information.
• Coordinate with vendors and District technology staff to resolve service issues, track platform changes, and plan improvements.
• Protect student and staff information and follow District policies for privacy, security, acceptable use, and handling lost or stolen devices.
• Maintain professional knowledge of district Mobile Device Management (MDM) platforms. Microsoft Intune, Windows management, and Apple MDM through training and relevant technical resources.
• Represent the District professionally, collaborate with staff, and follow District policy and the established chain of…