Director of Refugee Programs : NAMPA

As a leading provider of community-based services and general therapy, we are committed to supporting individuals in their journey towards independence and improved quality of life. Our mission is to help individuals understand and overcome obstacles that are weighing them down to achieve a healthier and happier life - one day at a time.

• Health Reimbursement Agreement (HRA)
• Paid time off
• 401(k) matching

Location: Idaho (Communication Between Offices Required)
Position Type: Full-Time
Schedule: Monday–Friday

Lead Programs That Create Hope, Stability, and Opportunity

One Love Agency is seeking an experienced, compassionate, and strategic leader to serve as our Director of Refugee Programs. This individual will oversee the growth, operations, and success of our refugee services across the organization while ensuring exceptional client care, operational excellence, compliance, and strong community partnerships.

The Director of Refugee Programs serves as the operational leader for all refugee programming. This position works closely with executive leadership, office managers, clinicians, interpreters, and community organizations to ensure services remain culturally responsive, financially sustainable, and aligned with One Love Agency's mission of instilling hope through collaborative and individualized care.

While clinical licensure is welcomed, it is not required. The ideal candidate is an exceptional leader with experience working alongside refugee and immigrant communities and possesses strong operational, organizational, and relationship-building skills.

Why Join One Love Agency?

• Lead one of Idaho's largest and most impactful refugee behavioral health programs.
• Help shape services that improve the lives of refugee and immigrant families.
• Collaborate with passionate leaders who value innovation, accountability, and compassion.
• Build lasting partnerships throughout the refugee community.
• Influence program growth and strategic development.
• Opportunities for executive leadership growth within a rapidly expanding organization.

Program Leadership & Operations

• Provide leadership and oversight for all refugee programs across One Love Agency.
• Ensure consistent operations across refugee offices and service locations.
• Develop systems that improve efficiency, communication, and client outcomes.
• Monitor staffing needs and collaborate with leadership on recruitment and workforce planning.
• Support office managers and supervisors in maintaining high-performing refugee teams.
• Assist in developing new refugee initiatives and expanding services into additional communities.

Community & Partnership Development

• Build and maintain strong relationships with refugee resettlement agencies, healthcare providers, schools, community organizations, and government partners.
• Represent One Love Agency at community meetings, coalitions, and outreach events.
• Identify opportunities for collaboration, grants, and program expansion.
• Serve as a trusted liaison between refugee communities and agency leadership.
• Provide leadership, coaching, and support to refugee program staff.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Assist with onboarding, training, and professional development.
• Support interpreter services and ensure culturally responsive communication throughout the organization.

Compliance & Quality Improvement

• Ensure refugee programs remain compliant with Medicaid, agency, and regulatory requirements.
• Monitor documentation quality, authorizations, assessments, and required reporting.
• Partner with compliance and clinical leadership to identify opportunities for improvement.
• Utilize data and performance metrics to strengthen program effectiveness.

Strategic Growth

• Collaborate with executive leadership to develop long-term strategies for refugee services.
• Identify opportunities to increase access to behavioral health services.
• Monitor productivity, referrals, program utilization, and community needs.
• Assist with budgeting, resource planning, and operational forecasting.

• Bachelor's degree preferred; equivalent leadership experience considered.
• Experience working with refugee, immigrant, or multicultural populations strongly preferred.
• Leadership or management experience in behavioral health, healthcare, nonprofit, or human services.
• Strong understanding of program operations and community partnerships.
• Excellent organizational, communication, and…