Consumer Sales Representative-Retail

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

• Work Location:
  
  180 Caldwell Blvd Ste 180 Nampa,
• Type of Position:
  Full Time – 40 Hours per Week
• Hourly Rate: $19.88 with Uncapped Commission!
• Hours:
  
  Monday - Friday 9am-6pm and rotating Saturday 8am-5pm
• Sign on Bonus: $1,000

The Consumer Sales Representative‑Retail is a key contributor in TDS’s overall consumer strategy to grow, delight and retain our customers. We seek to grow revenue and achieve sales goals by providing exceptional customer service. The role handles customers who walk in to our Retail stores as well as inbound customer calls when no customers are in the office. The position is the primary point of contact for consumer customers inquiring about products and services, taking ownership of thoroughly understanding the features and benefits of all products we offer and staying current on pricing, procedures, promotions, tools, and systems used to place orders, update billing and maintain records of customer contacts.

In addition to base pay and an excellent benefits package, the Consumer Sales Representative‑Retail is assigned monthly sales goals for strategic products such as Voice, High Speed Data, TV, Mobile, and Internet Content. The representative must meet these goals and maintain customer service quality expectations for additional commission incentive programs.

• Deliver Sales & Retention Results through Providing Exceptional Customer Service:
  Exceed or Meet Monthly Sales Goals of Strategic Products such as but not limited to, Voice, High Speed Data, TV , Mobile, and Internet Content Product Offerings through face to face and over the phone interactions. Exceeds retention goals, by using save techniques that involve negotiation & interpersonal communication skills to prevent customer churn. Works to ask lifestyle questions and promote services to fulfill customer needs.
  
  Is also responsible for reselling customers on the benefits of having TDS service, subsequently protecting existing revenue.
• Moves/Adds/Changes/Disconnect Inquiries:
  Delight and retain existing customer base by consistently providing exceptional customer service on all billing inquiries, seasonal service requests, toll inquiries, and other miscellaneous inquiries. The Consumer Sales Representative‑Retail will consult with customers on these service calls to identify customer technology needs and offer TDS product solutions they may not currently have and/or we can offer at a better value.
• Cash Management Procedures – Consumer Retail must closely follow cash management procedures to assure accuracy in all cash and payment handling from customer to deposit.
• Resolves construction related issues in specific markets by creating and completing Triage tickets.
• Keeps current with Promotions, Products and Technology necessary to Exceeding or Meeting Sales and Retention Goals. Regular attendance and promptness for work are essential functions of this position because absenteeism and tardiness significantly impact the ability of the Company and coworkers to meet our customers’ needs.
• Handles retail office responsibilities such as restocking supplies, unlocking and locking office, maintaining office cleanliness, participating in community events, and working with other departments to coordinate use of space.
• Special Projects as assigned by Supervisor

• 1+ years’ experience in a sales or customer service role
• 2+ years computer experience (may include order applications, Microsoft Outlook, Word, or Excel).
• Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.

• 6+ months experience in a fast‑paced environment managing multiple tasks 6+ months experience working with detailed data
• Ability to meet or exceed sales goals
• Demonstrate…