Installation Supervisor

Overview

The Installation Supervisor is responsible for overseeing all aspects of the installation process in a retail floor covering store. This includes scheduling installation jobs, managing staff and subcontractors, handling customer claims, and maintaining safety and quality standards.

• Maintain a schedule for installation jobs.
• Ensure all installation staff comply with company policy and dress code.
• Establish a list of qualified subcontractors and submit required paperwork.
• Meet regularly with subcontractors to review procedures and performance.
• Review customer claims and supervise resolution with installers and/or manufacturers.
• Participate in regular staff meetings with other store department heads.
• Promote professional customer relations by ensuring the installation staff interacts professionally.
• Ensure safety procedures and practices are followed by all installation staff.

• Installations are accurately scheduled and customers are communicated with in a professional manner.
• Staff are supervised to perform quickly and efficiently with minimal idle time.
• Interaction with support staff and salespeople ensures high store efficiency.
• Customer complaints are handled professionally.
• A list of qualified subcontractors is maintained and installers are properly assigned.
• Installation staff receive regular performance reviews.
• Continuous improvement leads to higher customer satisfaction with the installation process.

• Analytical and observational skills to oversee installation functions.
• Basic computer skills for reviewing orders and verifying inventory.
• Effective communication and coordination with installation personnel.
• Interface with installers and all store personnel.
• Knowledge of floor‑covering products and installation processes.
• Customer communication by phone and in person.
• Good organizational and scheduling skills.

• With Branch Manager approval, hire, fire, evaluate, and discipline personnel.
• Establish goals and procedures for installation staff with the Branch Manager.
• Take reasonable actions consistent with company policy to carry out responsibilities.

• High‑volume retail floor covering facility with an included warehouse.

• Stand, walk, sit, squat, bend, climb, reach, and turn as required.
• Perform computer data entry, answer phones, and communicate with staff, customers, installers, and vendors.
• Maintain a professional appearance in accordance with dress code policy.

Full‑time. Monday through Saturday, 8:30 a.m. to 5:00 p.m.

Local travel expected.

Minimum three (3) years of installation or equivalent experience.

High School Diploma or equivalent; installation supervision experience.

• Computer skills for industry‑specific software (orders, reports).
• Effective management of a diverse employee group.
• In‑depth knowledge of floor covering products and installation.
• Proficiency in typing, data entry, and office equipment.
• Professional conduct with all store customers, including retail, commercial, and builders.

Great Floors recruits, hires, trains, and promotes without regard to race, color, creed, national origin, gender, pregnancy, marital status, religion, age, gender identity, sexual orientation, military service, disability, or veterans of any era. All personnel actions are administered in accordance with federal, state, and local law.

Job duties may change at any time with or without notice. This description is not exhaustive.