Administrative Assistant

Description   Administrative Assistant
Full time - Monday to Friday
Nanaimo, British Columbia
About Rehabilitation Services
CBI Health's Rehabilitation Services supports both the physical and mental health and well-being of Canadians from coast to coast. We provide rehabilitation services through our community-based healthcare team consisting of Physiotherapists, Kinesiologists, Occupational Therapists, Psychologists, Counseling Therapists, Massage Therapists, Consulting Physicians and a Professional Support Staff, that all care for our clients. Weoffera wide variety of evidence-based rehabilitation services from acute musculoskeletal and neurological injuries, chronic/persistent pain conditions, chronic health conditions, acute/chronic concussion, and mental health conditions, helping our clients regain mobility and enjoy a better quality of life.

Our services focus on the individual, meaning we design our treatment plans around unique needs and goals, adhering to best practices and consistently delivering the highest standards of quality care for the best possible outcomes for our clients.
About this opportunity
The Administrative Assistant makes a meaningful difference in people’s lives, supporting clients in achieving their goals by creating a warm and inviting environment and experience particularly as they arrive and leave the clinic, facilitating and navigating process to make working with CBI Health easy, comfortable and differentiated. The experience for those who interact with us is better than expected and better than any other provider.
Removing friction, anticipating and easing challenges are second nature for the Adminstrative Assistant. They make it easy for clients, team members and stakeholders (referral sources and funders) to focus on achieving the client’s goals. When the clinic thrives, the clients and team members thrive too. Providing personalized client experience, ensuring full and effective schedules and minimizing administrative burden for all is how the Administrative Associate contributes to the success of the clinic.
An Administrative Assistant's passion for making a difference for others shows in what they do and how they do it. They respect and value everyone, do what they say they will do, work with the team to support one another (the team includes the client!) and are committed to learning, improving and growing.
Take an inside look at what you’ll do each day
Create a welcoming environment for clients, guests, team members and stakeholders
Respond to in-person, telephone and digital inquires promptly and always within 24 hours
Solve problems, anticipate challenges, barriers or areas of friction – mitigate or solve before they occur whenever possible and always as soon/quickly as possible
Provide personalized interactions with clients, actively seek to understand what matters most to clients and communicating to the team so everyone is aware
Schedule private/acute clients effectively based on the client’s Care Plan as set out by their clinician(s)
Schedule to maximize opportunity for client access to care (including access to online booking)
Educate and support the client in engaging with digital tools and resources such as the Client Portal and online booking
Maintain confidentiality of client records and personal and personal health information at all times
Facilitate effective flow within the clinic
What you need to be successful
A natural ability to connect with people and build strong relationships
Demonstrated ability to identify problems/potential problems quickly coupled with strong problem solving skills
Be Pro-active and Results-oriented
Strong written and verbal communication skills
Ability to switch between tasks quickly and with ease
Excellent time management…