Foot Passenger Ticket Agent

Job Description

FOOT PASSENGERTICKET AGENT

Nanaimo

Seasonal

We are seekingapplicantswho are passionate about providing amazing customer service whileprioritizing safety and creating a positive environment.

Reporting to the Terminal Manager,Foot Passenger Ticket Agentsare responsible for:

Foot Passenger Ticket Agent duties:

• Calculating and collecting passenger fares; receiving cash orcorporatemedia; and processing employee passes.

• Responding to passenger inquiries; providing route and schedule information; directing passengers to appropriate berthsand Terminal facilities; and arrangingassistancefor elderly or disabled travellers.

• Carrying out revenue procedures, preparing the float, cashing up, filling out the bank deposit, and inputting daily sales totals into the computer and filing copies.

• Ensuring that the ticket booths are stocked with boarding passes, charge card forms, and other revenue documents.

Vehicle Ticket Agent duties:

• Acquiringa float and ensuring that there is an adequate stock of schedules and media items in the booth.

• Operating a cash register;determiningand calculatingappropriate fares; accepting cash, credit cards, orcorporatemedia payments; directing passengers to correct lanes for their destinations; ensuring that traffic line-ups at the ticket booth are progressing ina timely fashion.

• Dispensing information to the publicregardingferry sailing times, other ferry routes and services, and tourist information, and communicating with Tower Controllers.

• Preparing pre-deposits of cash between sailings and final bank deposit at end of shift.

• Balancing cash and media sales, preparing the float for return at the end of each watch,compiling and checking revenue information, inputting the day's sales into a computer; and filing information.

You are a positive, customer focused individual who thrives in a fast-paced customer focused environment. You work well independently and in a team environment andpossessexcellent communication skills. In addition, you are comfortable working outside in all weather conditions.

You have one (1) year of experience in customer service and one (1) year of experience in cash handlingwith acomplex POS system.

If this sounds like your nextgreat career move, pleasesubmityour cover letter and resume by March 29, 2026
.
Please ensure to upload any relevant certificates you currently holdduring the application process.

"We connect communities and customers to people and places important in their lives"

At BC Ferries, our employees are our most important assets in delivering our commitment to customer safety,service and satisfaction.

Wesupport employment equity and diversity in the workplace,and we encourage applications from all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.

We appreciate the interest of all applicants;however,only those selected for an interview will be contacted.