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Job Description & How to Apply Below
Pacific Coastal Airlines is looking for a Permanent Part Time On Call Customer Service Agent based out of the Nanaimo Airport. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our company.
Job Responsibilities
Check baggage and collect excess baggage/overweight charges
Answer calls, book, change and cancel flight reservations
Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options
Execute deplaning and boarding processes, ensuring a safe, on-time departure
Possess an excellent understanding of company products, services, processes and guidelines and promote them at all times
Commitment to providing a safe, stress-free and friendly passenger experience
Deliver service standards in accordance with Pacific Coastal Airlines philosophy
Other duties as assigned
Qualifications and Competencies
Experience in customer-facing role
Ability to work under pressure with minimal supervision
Clear and effective communication skills with demonstrated ability to have difficult conversations
Ability to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributes
Comfortable using computers, credit and debit machines
Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts
Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
Must be able to obtain and maintain designated security clearance
Capable of lifting up to 70 pounds
Benefits
Travel perks for employees and eligible family members on Pacific Coastal Airlines, West Jet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines and more, plus discounts with hotels and restaurants in served communities and steeply discounted cargo shipping within the network
Employee recognition and reward programs, milestone service recognition program, employee appreciation events throughout the year
Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, age, disability or any other identifying characteristic.
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