Spécialiste des comptes clients II, Assistance client

Secteur D’activité
Services bancaires personnels et commerciaux

Lieu De Travail
Nanaimo, Colombie-Britannique, Canada

Horaire
37.5

Détails De La Rémunération
47,970 - 63,900 CAD

La TD propose une rémunération juste et équitable, avec des opportunités de croissance et de développement des compétences. Le salaire de base offert varie selon l’expérience, les compétences et d’autres facteurs.

Department Overview
TD Auto Finance (TDAF) offers extensive financing solutions for the Prime and Non-Prime automotive markets and for recreational and leisure vehicles. At TDAF Customer Assistance, our role is to work with customers to help them resolve their financial difficulties while collecting on the funds owing to TD.

What You’ll Do

Make people’s day: deliver outstanding customer service with friendly support, leveraging knowledge of TD products, services, and solutions.

Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy.

Achieve your goals: consistently meet performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets.

Never stop learning: actively participate in ongoing training and coaching to grow and develop.

Where You’ll Work
After in-person training and onboarding, you will work primarily offsite. Approximately 95% of your time is spent in a secure, private workspace, with occasional time at a TD location for team events.

Job Requirements
What You Need to Succeed

High School Diploma or equivalent.

Previous collection, credit, call center, or banking experience is an asset.

Exceptional listening skills and a curiosity to help customers meet their needs.

Professional manner with sound judgment, time‑management, and decision‑making skills.

Ability to multitask and navigate multiple computer systems and screens quickly and accurately while meeting performance metrics.

Digital literacy across devices (desktops, laptops, headsets, etc.).

Flexibility, resiliency, and a positive attitude when responding to challenging situations.

Expected to offer advice based on customers’ total financial situation and possess thorough knowledge of customer lifecycle needs.

Ability to work independently and as part of a team.

Benefits
TD provides competitive benefits including base salary, variable compensation, health and wellness programs, retirement plans, paid leave, banking discounts, career development opportunities, and recognition programs.

Colleague Development
Regular career, development, and performance conversations with managers, access to mentoring programs, and various career paths to help you grow.

Training & Onboarding
In‑person training and onboarding sessions at Nanaimo for six weeks to ensure success in the role.

Interview Process
The hiring manager will contact candidates for interviews and communicate outcomes via email or phone.

National Occupation Classification (NOC) Code
14201 – Banking, insurance and other financial clerks (NOC)

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