Job Description & How to Apply Below
Do you enjoy working with a close team of supportive professionals? Do you want to commit to an organization with an outstanding record for safety and reliability? Are you searching for an employer who provides amazing perks and works hard to provide a work-life balance for their employees? If so, look no further!!
As the first contact with our customers, Customer Service Agents are eager to take customer service to a higher level while balancing multiple priorities. With a strong work ethic, and the ability to contribute to a team environment, the successful applicant excels at providing friendly, professional, and efficient service to each of our customers.
WORK HOURS:
Shifts will vary based on operational needs. Shifts may include working weekends.
TERM: Part Time Regular AND Casual opportunities available
DEPARTMENT: Ground Operations
COMPENSATION AND BENEFITS: Competitive wage, flight perks, Harbour Air flight privileges as of your start date, discounts at local restaurants and partner organizations, uniform, staff events and much more!
RESPONSIBILITIES AND EXPECTATIONS
Help maintain a strong culture of safety through strong communication with team members and in practice
Strong work ethic with a focus on customer service
Greet guests and respond to enquiries
Make reservations for a variety of scheduled flights, scenic tours, day trips, and air freight services.
Passenger check-in (including baggage handling) and processing a variety of accepted payments
Performing flight closure duties, aircraft weight and balance checks, pre-boarding of guests, and general boarding of flights (including public announcements).
Other general duties as required
QUALIFICATIONS/ASSETS
Superior customer service skills – willing to take service to a higher level
Proven ability to be an effective member of a team
Ability to multi-task and prioritize assignments in a fast-paced environment
Demonstrated computer knowledge and experience working in a Windows based platform
Ability to lift heavy baggage 23kg (50 lb)
Ability to work flexible schedules including weekends, and holidays
Fluency in multiple language is an asset
Harbour Air is an equal opportunity employer, we are committed to Diversity and Inclusion and value a diverse workforce. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. It fuels our innovation and connects us closer to our customers and communities we serve.
Harbour Air is committed to developing a barrier-free recruitment process and work environment. Accommodations in relation to the job selection process are available upon request. If you require any accommodation, please email
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