Customer Service Agent

Position: Customer Service Agent at Harbour Air
Elevate your customer service skills with Harbour Air as a Customer Service Agent in Nanaimo, BC. Deliver exceptional service while managing flight bookings, guest inquiries, and safety protocols.

Join the Ground Operations team at Harbour Air, North America's largest seaplane airline. In this part-time position, you will contribute to flight check-ins, manage reservations for various flights and tours, and uphold a strong safety culture. Current operational needs may require weekend shifts, so a flexible schedule is essential.

Key Responsibilities:

• Greet and assist guests with inquiries

• Make reservations for flights and tours

• Manage passenger check-ins and baggage handling

• Perform flight closure duties and announcements

• Communicate efficiently with team members

Requirements:

• Superior customer service skills required

• Experience in team environments preferred

• Ability to multitask and prioritize effectively

• Familiarity with Windows-based systems

• Must lift baggage up to 23kg (50 lbs)

Bring your dedication to customer service and teamwork to Harbour Air's dynamic operations in Nanaimo.
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