Member Service Representative - RC - Union

Position: Member Service Representative 1 - RC - Union
Posting Deadline  Submit your application by 11:59 PM PST, June 17, 2026.

Position Type  Temporary

Duration  Approximately eighteen (18) months

Hours  This position will have hours scheduled between 7:45am and 7:15pm Monday to Friday and 8:15am-4:15pm Saturday. Shifts may vary with a combination of daytime and evening work.

As per Appendix A-2 in the Collective Agreement, “shift work ending after 6:00pm up to and including 8:30pm will be paid a premium of five percent (5%) above the employee’s regular rate for all hours worked beyond 6:00pm”.

What’s the role?  As a Member Service Representative, under direct supervision you will process a variety of financial and non-financial transactions for members within the guidelines established. Coastal Community Credit Union strives to be the leader in building relationships that improve financial health, enrich people’s lives and build healthier communities, and it is your responsibility as a Member Service Representative to be the primary point of contact for members and carry the vision statement forward in order to build, maintain, attract and expand members’ relationship with the credit union.

Accurately processes a variety of transactions to meet the needs of our members.

Providing sales and service expertise to inform members of new products/services and changes to existing products/services.

Answering telephone inquiries.

Providing members access into safety deposit boxes.

End of day processing and balancing to be completed in a timely manner as per established procedures.

Performing other related duties as assigned.

What are we looking for?

A secondary school diploma with academic emphasis

1 year post-secondary education

Up to 1 year of work experience in a sales and service position

Keyboarding skills of 40 wpm and computer terminology are required, in addition to proficiency with Windows products such as Outlook, Word, and Excel applications.

Excellent communication skills and the ability to articulate in a clear, concise manner is required to transfer information and understanding to members.

Effective listening skills to engage members in conversation to understand and identify their immediate financial needs, and provide resolution through sourcing information, matching an appropriate product/service and/or referring members to the appropriate individual to complete their request.

The ability to multitask with keyboarding and internet/computer navigation skills for searching online client data and product information while simultaneously conversing with the member is essential to ensure that members receive excellent member service.

Interviewing skills and the ability to ask probing questions are required, as well as having the flexibility to adapt to each request and move between a variety of member concerns/questions/requests.

Full Time Role Range (Annual Salary)  $44,187.96 to $52,236.84

We welcome existing MSR2 employees to apply internally for this role and your current wage range would be applicable. The wage ranges provided are based on the Union collective agreement.

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