Customer Service Advisor - Automotive

Elevate your career as a Customer Service Advisor at our automotive service center. With a focus on exceptional client interaction, this role invites those with strong communication skills and a passion for service.

As the first point of contact, you will assess vehicle concerns and manage warranty claims while ensuring customers are informed throughout the process. Your expertise in handling reservations and repair orders will be essential in delivering timely services and enhancing customer satisfaction.

Key Responsibilities:

• Provide exceptional customer service in-person, via phone, and email

• Schedule and check in units with customer interviews

• Verify warranty coverage and prepare necessary documentation

• Create repair orders and manage warranties effectively

• Contact customers regarding repair completions and backorder updates

Requirements:

• Knowledge of the heavy-duty industry preferred

• Strong customer service skills and multitasking ability

• Willingness to comply with Health and Safety procedures

• Ability to handle multiple priorities effectively

• Commitment to excellence and process improvement

Become a key player in delivering top-notch automotive services with uncompromising customer care.