Service Advisor BC

What We Offer:

Attractive Compensation:  $26.00 to $31.00/ hour ( D.O.E.)

Work-Life Balance:
Generous accrued vacation time.

Financial Security:
Plan for the future with employer RRSP matching

Comprehensive Benefits:
Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs, and health spending account.

Position Overview:

Be the first point of contact, providing exceptional service by assessing vehicle concerns, checking recalls, and keeping customers informed. Handle warranty claims, prepare repair orders, and ensure timely repairs. If you have strong communication skills and a passion for customer service, this role is for you!

Principal Responsibilities:

Provide exceptional customer service by assisting customers in person, on the phone and via email

Schedule units into reservations

Check in units upon arrival and complete customer interview with Express Write Up

Obtain mileage, serial number, and license plate from units; verify unit number

Set up units not in Excede, check and update units already in system

Verify warranty coverage and print all warranty documentation

Create estimate and repair order documents from Express Write Up

Check previous repair histories when required

Obtain purchase order numbers and billing authorizations

Confirm available credit for trade accounts and/or process cash customer payments

Upsell service specials, promotions and/or QSP repairs

Close all retail and internal work orders not including warranty

Run Technician time reports daily for Service Department and distribute for Manager approval

WIP (Work in Progress) management and maintenance

Contact customers upon completion of repairs for unit pick up

Call customers for return when back order parts arrive and schedule return appointment

Assist Dispatcher/Foreman, Service and Mobile Technicians as required

Commercial Vehicle Inspection document completion and filing

Create service expense and sublet purchase orders as required

Review repair orders waiting for pick up daily and contact customers with reminder

Maintain service counter and driver’s lounge per Service Counter Duties Assignments list

Participate in the creation, implementation, and practice of processes for Service department functions as part of Elite Support

Attend department meetings and training courses as scheduled

Comply with the Health and Safety Program Assignment of Responsibility duties as listed for ‘Worker’

Perform duties or special projects as assigned

Required Qualifications:

Knowledge of heavy duty industry

Excellent customer service skills

Ability to handle multiple conflicting priorities

This is a short-term assignment with the potential to become permanent for individuals who demonstrate strong performance and a desire to grow within the organization.

Physical Demands
Lifting and Carrying:
Minimal Lifting and Carrying

Standing, bending, sitting, kneeling:
Minimal periods of standing, bending, climbing, kneeling

Working Conditions
Work Setting:
Indoor Work Setting

Noise Level:
Minimal Noise Level