Service Advisor BC Job Nanaimo area,BC Canada,Customer Service/HelpDesk

What We Offer:

Attractive Compensation: $26.00 to $31.00/ hour ( D.O.E.)
Work-Life Balance:Generous accrued vacation time.
Financial Security:Plan for the future with employer RRSP matching
Comprehensive Benefits:Company-paidextended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs, and health spending account.

Position Overview:

Be the first point of contact, providing exceptional service by assessing vehicle concerns, checking recalls, and keeping customers informed. Handle warranty claims, prepare repair orders, and ensure timely repairs. If you have strong communication skills and a passion for customer service, this role is for you!

Principal Responsibilities:

Provide exceptional customer service by assisting customers in person, on the phone and via email
Schedule units into reservations
Check in units upon arrival and complete customer interview with Express Write Up
Obtain mileage, serial number, and license plate from units; verify unit number
Set up units not in Excede, check and update units already in system
Verify warranty coverage and print all warranty documentation
Create estimate and repair order documents from Express Write Up
Check previous repair histories when required
Obtain purchase order numbers and billing authorizations
Confirm available credit for trade accounts and/or process cash customer payments
Upsell service specials, promotions and/or QSP repairs
Close all retail and internal work orders not including warranty
Run Technician time reports daily for Service Department and distribute for Manager approval
WIP (Work in Progress) management and maintenance
Contact customers upon completion of repairs for unit pick up
Call customers for return when back order parts arrive and schedule return appointment
Assist Dispatcher/Foreman, Service and Mobile Technicians as required
Commercial Vehicle Inspection document completion and filing
Create service expense and sublet purchase orders as required
Review repair orders waiting for pick up daily and contact customers with reminder
Maintain service counter and driver’s lounge per Service Counter Duties Assignments list
Participate in the creation, implementation, and practice of processes for Service department functions as part of Elite Support
Attend department meetings and training courses as scheduled
Comply with the Health and Safety Program Assignment of Responsibility duties as listed for ‘Worker’
Perform duties or special projects as assigned

Required Qualifications:

Knowledge of heavy duty industry
Excellent customer service skills
Ability to handle multiple conflicting priorities

This is a short-term assignment with the potential to become permanent for individuals who demonstrate strong performance and a desire to grow within the organization.

Physical Demands
Lifting and Carrying:

Minimal Lifting and Carrying

Standing, bending, sitting, kneeling:

Minimal periods of standing, bending, climbing, kneeling

Working Conditions
Work Setting:

Indoor Work Setting

Noise Level:

Minimal Noise Level