Branch Manager Trainee

Description

:

Do you thrive in leading a medium-sized team toinitiategreat customer conversations and create a pleasant and positive customer experience? Can you provide your mentorship, subject matterexpertiseand support in achieving business results while adhering to internal policies, practices, and processes? As
Branch Manager Trainee
, strive for excellence and execute with speed, raising the bar around you.

A typical day at work might look like:

• Mentor the team on advice-giving strategies on banking solutions to improve the overall customer experience and financial confidence

• Promote TD's image and goodwill within the community byparticipatingin community events

• Enhance customer experience by understanding their financial needs and providingappropriate solutions

• Act as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action andparticipatein the resolution of reported matters whenrequired

• Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance-related issues

• Ensure overall employee scheduling isoptimal

• Develop and implement business development strategies within the budget and communicate results to the team to meet business objectives

• Ensure accuracy of all customer transactions as per TD's policies to achieve operational excellence

• Mentor the team on offering One TD solutions and building lasting relationships with customers

• Liaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulations

• Cultivate a positive and customer-focused work environment that builds productivity, innovation, operational improvement, and professionalism

Job Requirements:

• Undergraduate degreeand/orover 5 years of relevant experience

• Completion of Branch Compliance Officer (BCO) andIFIC or CSC Course

• A strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems to provide tactical direction to senior leadership

• Proficiencyin software tools including MS Office, and internet application

• Strong communicationskills to liaise with customers, employees, and cross functional teams

• A thorough andaccuratedecision maker who can exercise discretion and judgement skills when working with confidential information

• A dedicated and committed leader who can make an impact on the team and positively influence them and achieve results with effective negotiation,problem-solvingand communication skills

Trainee Mobility
This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of thispostingwill bedeterminedby your progress in the training program and our ability to availan appropriate opportunity. This may involve a transfer and geographic relocation to another TD location within Nanaimo to Campbell River
. It is our understanding that you are mobile to any location in Nanaimo to Campbell River
. You are also aware that your geographic mobility is a condition of this employment.

Who We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.

TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
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