Administrative Assistant Job Nanaimo area,BC Canada,Healthcare

Posting Details

Posted:
September 22, 2026

Full-Time

Locations

Showing 1 location CBI OT Services - Nanaimo
6596 Applecross Rd
Nanaimo, BC V9V 0A4, CAN
CBI OT Services - Nanaimo
6596 Applecross Rd
Nanaimo, BC V9V 0A4, CAN
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Job Details

Description

Administrative Assistant
Full time - Monday to Friday
Nanaimo, British Columbia

About Rehabilitation Services

CBI Health's Rehabilitation Services supports both the physical and mental health and well-being of Canadians from coast to coast. We provide rehabilitation services through our community-based healthcare team consisting of Physiotherapists, Kinesiologists, Occupational Therapists, Psychologists, Counseling Therapists, Massage Therapists, Consulting Physicians and a Professional Support Staff, that all care for our clients. We offer a wide variety of evidence-based rehabilitation services from acute musculoskeletal and neurological injuries, chronic/persistent pain conditions, chronic health conditions, acute/chronic concussion, and mental health conditions, helping our clients regain mobility and enjoy a better quality of life.

Our services focus on the individual, meaning we design our treatment plans around unique needs and goals, adhering to best practices and consistently delivering the highest standards of quality care for the best possible outcomes for our clients.

About this opportunity

The Administrative Assistant makes a meaningful difference in people’s lives, supporting clients in achieving their goals by creating a warm and inviting environment and experience particularly as they arrive and leave the clinic, facilitating and navigating process to make working with CBI Health easy, comfortable and differentiated. The experience for those who interact with us is better than expected and better than any other provider.

Removing friction, anticipating and easing challenges are second nature for the Adminstrative Assistant. They make it easy for clients, team members and stakeholders (referral sources and funders) to focus on achieving the client’s goals. When the clinic thrives, the clients and team members thrive too. Providing personalized client experience, ensuring full and effective schedules and minimizing administrative burden for all is how the Administrative Associate contributes to the success of the clinic.

An Administrative Assistant's passion for making a difference for others shows in what they do and how they do it. They respect and value everyone, do what they say they will do, work with the team to support one another (the team includes the client!) and are committed to learning, improving and growing.

Take an inside look at what you’ll do each day

Create a welcoming environment for clients, guests, team members and stakeholders

Respond to in-person, telephone and digital inquires promptly and always within 24 hours

Solve problems, anticipate challenges, barriers or areas of friction – mitigate or solve before they occur whenever possible and always as soon/quickly as possible

Provide personalized interactions with clients, actively seek to understand what matters most to clients and communicating to the team so everyone is aware

Schedule private/acute clients effectively based on the client’s Care Plan as set out by their clinician(s)

Schedule to maximize opportunity for client access to care (including access to online booking)

Educate and support the client in engaging with digital tools and resources such as the Client Portal and online booking

Maintain confidentiality of client records and personal and personal health information at all times

Facilitate effective flow within the clinic

What you need to be successful

A natural ability to connect with people and build strong relationships

Demonstrated…