Customer-Focused Technology Advocate in Ladysmith

Location: Ladysmith

Become a Technology Success Advocate with IN DEMAND Recruitment & Consulting Inc. in Ladysmith, BC. Utilize your technical skills to enhance user experience and support over 3,000 employees nationwide.

In this full-time, on-site role, you will play a vital part in delivering exceptional customer service while troubleshooting complex issues across hardware, software, and network systems. You must possess a strong customer-first approach, delivering impactful support to ensure technology empowers teams to excel in their work.

Key Responsibilities:

• Provide in-person, phone, and remote support to users

• Troubleshoot hardware, software, and mobile device issues

• Monitor and document support tickets via Freshdesk

• Assist with new employee onboarding and technology setup

• Manage technology assets and maintain inventory records

Requirements:

• Undergraduate degree in Computer Science or related field

• 5+ years of experience in technical support roles

• Strong proficiency in Microsoft 365 and remote access technologies

• Excellent communication skills for non-technical audiences

• Ability to manage priorities in a fast-paced setting

Leverage your technical expertise and commitment to outstanding service to empower teams across the organization in this dynamic role.
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