Job Description & How to Apply Below
This critical role under the IT Operations Manager assists VIRL staff with all technology-related inquiries and challenges. With a focus on delivering excellent customer service, you will resolve issues involving software, hardware, and network connectivity, making sure operations run smoothly. Your support directly affects the satisfaction of users across Vancouver Island, Haida Gwaii, and Bella Coola.
Key Responsibilities:
• Provide IT support through various communication channels
• Manage incident workflow from identification to closure
• Setup and support new computing devices for users
• Maintain user access for applications and services
• Address hardware/software issues with vendors
Requirements:
• Degree or diploma in Information Technology or equivalent
• At least 2 years of service desk experience
• ITIL Foundation, A+, or Microsoft Certified Professional certification
• Knowledge of Office 365 and Azure services
• Valid BC driver's license and clear Criminal Record Check
Utilize your technical skills to enhance the user experience at VIRL, helping the community thrive through digital access.
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