Sales Manager

Position: Michaels Sales Manager Role
Shape a customer-focused sales environment as the Sales Manager at Michaels in Nanaimo, BC. Drive results through coaching and operational leadership.

This role is essential for overseeing front-end operations and ensuring service excellence within the store. You will champion the sales culture, supporting a team with the skills needed to achieve KPI targets. With at least 3 years in retail leadership, you’ll manage compliance with operational standards, enhance customer interactions, and promote key store services.

Key Responsibilities:

• Support the Store Manager in maintaining SOP adherence

• Model effective selling behaviors and customer service standards

• Act as Manager-on-Duty, ensuring smooth daily operations

• Manage in-store programs like Balloons and birthday events

• Drive customer retention through the Loyalty Rewards Program

Requirements:

• At least 3 years of retail management experience

• Ability to perform physical tasks and remain engaged during shifts

• Proven track record in customer service and sales

• Proficient in POS and Self-Checkout operational processes

• Skills in training and mentoring team members

Embrace the opportunity to lead sales initiatives and boost customer satisfaction as Sales Manager at Michaels in Nanaimo.