Program Manager; Housing

The Program Manager will apply leadership and innovation as the life force that sustains, develops and enhances our programs. This position will make a difference by meeting the needs of our clients, funders, and regulators. The manager inspires excellence and purpose into the program by planning, organizing, staffing, and monitoring activities that ensure key targets are achieved.

• Reports and is accountable to the Senior Manager of Programs or their designate
• Participates as a member of Connective’s management team
• Liaises with government and community agencies, volunteers, and members of the general public

Exempt. This position is open to applicants of all genders.

40 hours per week;
Monday to Friday, 0830 - 1630

This position requires the ability to work flexible hours based on operational needs.

Administration

• Implements and promulgates all policies and procedures, including developing appropriate manuals, brochures and handbooks
• Hires, supervises, evaluates, transfers and terminates staff and/or contractors as necessary to fulfill the program goal in accord with the Collective Agreement with CUPE Local 1936-11 and the Personnel Polices of Connective
• Arranges shift schedules, ensuring appropriate staff coverage
• Implements a system of staff and volunteer orientation, supervision, in service training and evaluation
• Ensures all appropriate daily, monthly, and annual documentation of resource staff and contractor’s files and records are maintained
• Accepts responsibility for the daily and monthly financial and administrative aspects of the programs

Programs

• Makes sure effective, inclusive support programs are designed and maintained
• Supports the overall program strategic direction
• Liaises with other Connective’s staff, especially regarding potential referrals
• Facilitates person-centered planning opportunities for staff and service users
• Develops related program opportunities, available to the individuals in the community
• Ensures that funder’s guidelines, based on all agreed goals and including all steps or success measurement and timelines, are completed
• Supervises a diverse range of roles and workers in a supportive housing team

Community

• Maintains effective working relationships with related community services, government/stakeholders and agencies
• Is knowledgeable of related agencies for effective client referrals and support, especially those in their respective communities

Facilities

• Ensures that the physical facilities fulfill all fire, health and safety regulations
• Ensures that the resource(s) is maintained as a clean, pleasant and safe environment

On Call

• Is available to all resource staff, in case of emergencies; this may include carrying acell phone 24 hours a day and ensures on call coverage is arranged in their absence

Health and Safety

• Functions as an Occupational Safety and Health (OSH) employer representative and may co-chair OSH committee
• Attends the health and safety training sessions for supervisors
• Participates as the organization’s representative in health and safety investigations mandated by statutory authorities or as directed by the organization
• Supports Connective’s OSH initiatives

Other Duties

• Coordination and Administration of other teams and programs
• All Human Resource Functions – recruitment, training, development

• A bachelor's degree and/or professional designation, with a minimum of 5 years of applicable or relevant transferable past work experience
• Extensive experience and expertise in the Community Living, Mental Health and Criminal Justice System
• Extensive experience in management of the day-to-day aspects of community-based programs, including case planning,…