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Job Description & How to Apply Below
YOU LOVE COMING TO WORK. GROW AND DEVELOP WITH US, DOING WHAT YOU LOVE.
At Nurse Next Door, we believe that getting older doesn’t have to feel sad or helpless. Instead, aging should be celebrated. That’s what we call Happier Aging. We bring Happier Aging to everyone: ourselves, our team, our community and the world. Happier Aging starts with you.
Caregiving as a Career. We are redefining the home care industry and are a career destination in North America. We believe in Caregiving as a Career: a career that is respected, valued and offers personal professional growth opportunities.
Caregiving as a Career starts with our People Promise, entered in the belief that you can thrive at work and have fun along the way. This is what we are all about.
We form genuine relationships and support our team members to achieve their wildest dreams through leading with care, our Bold Kindness philosophy.
At Nurse Next Door we help seniors stay in their homes for as long as they choose, and our real talent is caring and connecting to seniors’ hearts. We have a mission to help seniors continue doing what they love most. We are driven by Bold Kindness, a culture and leadership philosophy that reflects a kinder, more compassionate way of developing people.
We are not just another homecare company fulfilling daily tasks, we are a company that admires people and seeks to make a difference in everything we do. By working at Nurse Next Door you will be part of a growing company that is helping seniors do what they love again – that is Happier Aging! As a member of the Nurse Next Door team you understand how to hustle with heart – this is essential.
You enjoy working collaboratively with a high degree of autonomy and thrive by seeing results. You are a self led leader who takes responsibility for your own actions. You live and breathe our People Promise – you love coming to work and are having fun along the way!
Responsibilities
Consult Conversion:
Conduct Caring Consults, assess Clients with respect to physical, emotional and environmental needs and advise on Client care; achieves conversion goal of 90%
Drive business interest by engaging in relationships with community leaders and professional organizations to establish long term relationships that will translate into word of mouth and professional referrals
Develop, promote and ensure high quality, innovative customer service
Act as advisor in Caring Consult to ensure that Client and Client contacts have all information required
Client Care Delivery and
Experience:
Attend all First Visits with Caregivers to ensure client needs and care plans are executed as per the Service Agreement; sets and role models expectations
Conduct supervisory visits to ensure Caregiver fit and quality of care; delivering a premium client experience impacting Net Promoter Scores of 9 or higher
Develop appropriate and individualized care plans and updates as required
Educate clients on self-care and evaluate client response to care provided
Monitor risk issues and analyze trends, adapt care as needed
Coordinate care, implementing clinical solutions, and evaluate client outcomes based on client goals
People Leadership:
Drive results through leading your caregiving team by setting clear goals, assigning tasks, coaching in the moment and providing continuing education
Deliver on our Brand Promise by leading the client experience, ensuring our Caregivers are doing whatever it takes to bring peace of mind to our clients and their families
Accountable for staff performance, ensuring Caregiver availability meets business needs and that there is compliance to all systems
Manage the education function to support a continuous learning environment and staff utilization of learning opportunities. This includes Discovery Day and monthly in-service programs
Conduct First and Supervisory visits to evaluate Caregiver performance and job satisfaction, impacting the employee experience resulting in a Net Promoter Score of 9 or higher
Scheduling
Collaboration:
Hands off accurate and timely client files to the Care Coordinator to deliver exceptional client service by achieving scheduling goals and responding to urgent inquiries
Liaise…
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